Ooma says port is complete but it's not

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russguill
Posts: 1
Joined: Wed Jul 20, 2011 3:38 pm

Ooma says port is complete but it's not

Post by russguill » Wed Jul 20, 2011 3:41 pm

I just received an email from Ooma stating that my port number porting process is complete. I thought this was very quick since I just initiated the port yesterday (from Vonage).

However, my phone doesn't ring when I call it from my cell, and my temp Ooma number displays when I call my cell from the Ooma line.

I power cycled the Ooma Telo twice to no avail.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Ooma says port is complete but it's not

Post by thunderbird » Wed Jul 20, 2011 10:26 pm

russguill wrote:I just received an email from Ooma stating that my port number porting process is complete. I thought this was very quick since I just initiated the port yesterday (from Vonage).

However, my phone doesn't ring when I call it from my cell, and my temp Ooma number displays when I call my cell from the Ooma line.

I power cycled the Ooma Telo twice to no avail.
Wait a day or two, if no success cantact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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