Ooma automatic firmware update and power interruption

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Joined: Sun Mar 31, 2013 2:12 pm

Re: Ooma automatic firmware update and power interruption

Post by Waltr » Sun Mar 31, 2013 2:32 pm

Aubuchon wrote:If someone accidentally unplugs their Telo or loses internet connection during an automatic update then they're screwed. The Telo is not repairable at that point. The best we can hope for is that the Telo is still under warranty and hope that Ooma hasn't changed their policy towards a free replacement in this circumstance. Ooma needs to make updates optional, not mandatory.
Exactly the problem if there is no indication of the update taking place. Even if there is and it causes an interruption in the service, a user can cycle's power on the unit because it isn't working properly, then it never comes back.

In my experience with this problem, I could get into the web interface and modify all user accessible settings before the unit restarted the initialization cycle. There should be some way to enter a maintenance mode and upload a maintenance firmware image that will let it reconnect to Ooma and restore the unit to operation.

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