I just purchased an Ooma Telo unit from Costco. Everything is up and running,and I am surprised how good the quality and ease of use is--I am already planning to port my number and leave ATT!
My one concern is the unit is quite warm 24/7. I have played with the light settings and even turned all the lights off, and yet it is still quite warm to the touch.
Is this normal?--do they all run warm, or perhaps do I have a unit that is already exhibiting warning signs? I can always take it back to Costco and replace it, but if all of the units get warm, then I won't. I did contact Ooma support and they gave a confusing answer saying it was normal but it also could be a warning sign.
Anyway, I figured I'd check the forums--does the Ooma Telo get warm normally or is this something I should replace?
I think I may just take it back and get another one. I have a feeling there may be something not quite right with mine--especially since there isn't one post topics about warm/very warm Telos. There is one post for a "warm" Hub, but nothing I saw about warm Telos.
A normal Ooma Telo don't run warm. There will be a slightly warm area at the right side where the lights are.
You are wise to exhange the unit for a serviceable Ooma Telo.
You might call Ooma Customer service and find out what the procedure is to deactive and activate the replacement Ooma Telo, on The Ooma side.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST