External lines not working

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lsaling
Posts: 2
Joined: Wed Jun 29, 2011 5:09 pm

External lines not working

Post by lsaling » Wed Jun 29, 2011 5:17 pm

External lines are not working, all lights are blue on the base and I have a dial tone only on the Telo handset.
thank You
Lsaling

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: External lines not working

Post by murphy » Wed Jun 29, 2011 5:29 pm

Did you plug a phone into the Phone port?
There is no dial tone on the wall port, it's only used for landline integration.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

lsaling
Posts: 2
Joined: Wed Jun 29, 2011 5:09 pm

Re: External lines not working

Post by lsaling » Wed Jun 29, 2011 6:24 pm

Yes I have it in the correct port, I should mention this has been working well but I had a power and cable outage and it took a couple tries for the cable to be restored. but the interesting thing is that the Telo handset works fine.

Lsaling

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: External lines not working

Post by murphy » Wed Jun 29, 2011 6:29 pm

Did this outage involve a lightning strike nearby?
If so, an induced surge could have blown out the Phone port.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: External lines not working

Post by thunderbird » Thu Jun 30, 2011 4:28 pm

lsaling wrote:Yes I have it in the correct port, I should mention this has been working well but I had a power and cable outage and it took a couple tries for the cable to be restored. but the interesting thing is that the Telo handset works fine.
Lsaling
Try using a different corded phone, which you haven't tried before, connected directly to the Ooma device's Phone port, with nothing else connected, and test.

If it still continues to malfunction, contact Customer Service:

If the Ooma device is still in warranty, Ooma should sent you a replacement shipping prepaid, with a prepaid shipping label for returning the defective Ooma Device.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST


Last bumped by lsaling on Thu Jun 30, 2011 4:28 pm.

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