Porting problems

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murphy
Posts: 7225
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Porting problems

Post by murphy » Sat Apr 11, 2009 10:49 am

I would not expect a port to complete on Saturday, Sunday, or a holiday.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting problems

Post by funone46 » Sat Apr 11, 2009 11:10 am

I can always hope. But can wait till monday just as easy
Ooma customer since Febuary 2009 - savings so far $ 1000.00
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c_koby
Posts: 33
Joined: Sun Mar 08, 2009 7:03 pm
Location: Louisville, KY

Re: Porting problems

Post by c_koby » Wed Apr 15, 2009 11:33 am

My landline went out on Monday, and still no port. Not only that, but you have to rant and rave to get any information out of OOMA. A quality company is proactive and advises its customers of problems.

OOMA customer care has a long way to go.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting problems

Post by funone46 » Wed Apr 15, 2009 11:38 am

Like others have said, It might not be ooma at all. Mine went just fine, except for the outage the other day. It was only 9 days from start to finish
Ooma customer since Febuary 2009 - savings so far $ 1000.00
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niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Porting problems

Post by niknak » Wed Apr 15, 2009 11:39 am

bryanlyle wrote:Did you get any acknowledgment from ooma or verizon? or did it just happen?
I got an email from OOMA about 2 weeks before port was complete giving the exact date, April 1, sure enough at midnight April 1 Verizon line was dead

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Porting problems

Post by bryanlyle » Wed Apr 15, 2009 11:47 am

niknak wrote:
bryanlyle wrote:Did you get any acknowledgment from ooma or verizon? or did it just happen?
I got an email from OOMA about 2 weeks before port was complete giving the exact date, April 1, sure enough at midnight April 1 Verizon line was dead
And hopefully your Ooma number took over?

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting problems

Post by funone46 » Wed Apr 15, 2009 11:52 am

At least you guys got notice, I did not recieve any communication when it was going to port. I had to call to find out
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Porting problems

Post by niknak » Wed Apr 15, 2009 11:55 am

bryanlyle wrote:
niknak wrote:
bryanlyle wrote:Did you get any acknowledgment from ooma or verizon? or did it just happen?
I got an email from OOMA about 2 weeks before port was complete giving the exact date, April 1, sure enough at midnight April 1 Verizon line was dead
And hopefully your Ooma number took over?
Yes, the old verizon number was then associated with the ooma hub. A test call from my cell phone to my home number lit up the ooma box

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Porting problems

Post by georose » Wed Apr 15, 2009 11:55 am

I guess I got lucky. Faxed the porting agreement 3/27/09, number was ported yesterday and working perfectly by 5:30pm. My landline was with Verizon.

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