After dropping the premier plan I still get a notification email messages, though without an audio file attached.
But now I have changed my email address and have updated it on Ooma's website. Someone else is now using my old email address and they keep receiving notifications every time someone leaves me a voice mail message. The message does not include the audio file with contents of the actual message, but it does include the phone number of the caller.
The person that is using my old email address does not want to keep getting the notifications and I don't want them knowing the phone number of everyone that leaves me a message.
So far Ooma's support has replied to simply say that my email address showing on my account is correct (my new address) and has not fixed the problem.
Has anyone else had this problem? If so, how did you get it resolved?
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
I only get notifications now with the number that called and left a message. There is not an audio file attached like there was when I had premier service. I was actually surprised to receive any notification at all after dropping premier service...
Anyway, I suggested to Ooma support that they temporarily re-enable premier service, check to see if there is anywhere else to change my address and if so, change it, and then disable premier service again.
I'm waiting to hear back from them again.
With Core base service, you get this notification.greginutah wrote:I was actually surprised to receive any notification at all after dropping premier service...