Vonage Cancels phone before ooma ports number

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brewmaster
Posts: 7
Joined: Thu May 19, 2011 8:45 am

Vonage Cancels phone before ooma ports number

Post by brewmaster » Wed Jun 01, 2011 12:23 pm

I got a cancelation confirmation from vonage before ooma ports number.

I had vonage forward calls to temp ooma number. now that vonage is gone I cant get any calls w/ ported number ...


come-on ooma - get er done

ydnar723
Posts: 356
Joined: Sun Mar 15, 2009 4:07 pm
Location: Maine...yes that place in between Canada and Boston

Re: Vonage Cancels phone before ooma ports number

Post by ydnar723 » Fri Jun 03, 2011 8:31 am

If Vonage really did execute a full cancellation on their end, Ooma might not get the number, especially if it is before the date Ooma said they would be able to port your number. If the date has passed that Ooma was to have your number, I would call Ooma to see what they have for an update. Is it a disconnect message you get when you call your Vonage number?

If it is not working at all and you haven't by now, call Ooma to see what they have on their end. If Vonage pulled the plug instead on their end, you are going to need to talk to Vonage about their error.

brewmaster
Posts: 7
Joined: Thu May 19, 2011 8:45 am

Re: Vonage Cancels phone before ooma ports number

Post by brewmaster » Sat Jun 04, 2011 3:57 pm

ydnar723 wrote:If Vonage really did execute a full cancellation on their end, Ooma might not get the number, especially if it is before the date Ooma said they would be able to port your number. If the date has passed that Ooma was to have your number, I would call Ooma to see what they have for an update. Is it a disconnect message you get when you call your Vonage number?

If it is not working at all and you haven't by now, call Ooma to see what they have on their end. If Vonage pulled the plug instead on their end, you are going to need to talk to Vonage about their error.
I called ooma thursday morning - they said it was there third party who actually does the work... by thursday afternoon the transfer was complete.

Phone sound just like vonage,, I like the ring tone and the beginning of dial tone!!!

brewmaster
Posts: 7
Joined: Thu May 19, 2011 8:45 am

Re: Vonage Cancels phone before ooma ports number

Post by brewmaster » Sat Jun 04, 2011 3:59 pm

vonage did say they tranfered number as requested and canceled account

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