not returning my phone calls

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satturn
Posts: 3
Joined: Sun May 29, 2011 12:44 am

not returning my phone calls

Post by satturn » Sun May 29, 2011 12:51 am

i spoke with ooma customer servise a few times. they keep on teling me that they need to speak to the main office about my issue and they will call me back. They have yet to call me back. Does anyone know the personal number of someone in the main office who can help me with a answer?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: not returning my phone calls

Post by lbmofo » Sun May 29, 2011 1:44 am

What's your issue?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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satturn
Posts: 3
Joined: Sun May 29, 2011 12:44 am

Re: not returning my phone calls

Post by satturn » Sun May 29, 2011 10:36 am

my telo burnt out a week after the warranty was over. was told i can add the warranty afterwards and then make a claim. They then retracted that and said they first have to discuss it with the main office. spoke to them 3 times on the phone and sent a few emails. no replies yet. really annoying bec i am without a phone for over a week.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: not returning my phone calls

Post by thunderbird » Sun May 29, 2011 12:05 pm

satturn wrote:my telo burnt out a week after the warranty was over. was told i can add the warranty afterwards and then make a claim. They then retracted that and said they first have to discuss it with the main office. spoke to them 3 times on the phone and sent a few emails. no replies yet. really annoying bec i am without a phone for over a week.
Send a personal e-mail.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: not returning my phone calls

Post by lbmofo » Sun May 29, 2011 2:12 pm

Yep, thunderbird is right. These guys would be the "guys in the office."
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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