Just want the basic cancellation fee?

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grace98
Posts: 15
Joined: Sun May 22, 2011 4:27 am

Just want the basic cancellation fee?

Post by grace98 » Wed May 25, 2011 11:01 am

Hi:
I bought an Ooma telo and i am porting a number to it. I just need the basic service not the Premier. My Premier trial period ended and I was put in the montly Premier plan. But i do not need it , I just need the basic. Am i am going to get a cancellation fee if I change from the Premier to the basic? :(
Thanks
Grace98

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Just want the basic cancellation fee?

Post by southsound » Wed May 25, 2011 11:18 am

No, there is no cancellation fee but if you are porting your number, you might want to consider that the porting is free with a paid one-year subscription. That brings the actual cost for Premier way down in your first year. I personally like the added features but needs do vary. You will need to let ooma know that you want to cancel the Premier service. I don't believe you can do it without contacting ooma customer support - but I could be wrong. Their number is 888 711-6662.

Welcome to ooma and to the forum!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
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