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#416 by jimayers
Fri Aug 08, 2008 3:45 pm
Hi - I received great service from you folks awhile back. However, I still have a caller ID problem since I bought the product. I recently upgraded my DSL package in hopes that this would help, but it had no effect.

My problem still remains that I am only getting caller ID periodically. It seems all my other issues have been resolved. can anyone help?
Thanks - Jim Ayers
#443 by Dennis P
Wed Aug 13, 2008 9:18 am
Can you clarify a couple of items:

- Are you using your ooma box with a landline, or standalone (pure VoIP)?

- Are you having problems receiving caller-ID on all phones? Specifically, do you have a phone connected to the ooma Hub and does that phone have problems showing caller-ID?

- What type of phone are you using (make and model)?

Thanks.

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