Repeated call log entries

Got something else to discuss that is not covered by the previous forums? Post it here!
bluechalk
Posts: 86
Joined: Tue Aug 11, 2009 3:46 pm

Repeated call log entries

Post by bluechalk » Mon May 23, 2011 6:15 am

My My Ooma call logs have been going crazy since Saturday. Some calls are missing from the log and others are repeated many times. I have one call that has its entry repeated 177 times!

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Repeated call log entries

Post by lbmofo » Mon May 23, 2011 6:35 am

I have the same thing. Ooma is working on it. viewtopic.php?f=9&t=11685&p=81853#p81853
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

mrbill16
Posts: 68
Joined: Fri Mar 25, 2011 4:49 pm

Re: Repeated call log entries

Post by mrbill16 » Mon May 23, 2011 6:50 am

Add me to the list. Same call listed dozens of times and no new calls logged since 10:48 pm 5/22/2011.

User avatar
The Talker
Posts: 134
Joined: Thu Dec 17, 2009 7:28 pm
Location: Southern California

Re: Repeated call log entries

Post by The Talker » Mon May 23, 2011 5:42 pm

I gotchta beat.... same number, same time and duration on call log 535 times on the 18th!
I am The Talker || **Lifetime Premier Service Subscriber** Use this SEARCH function folks!

tegelad
Posts: 15
Joined: Thu Apr 28, 2011 7:22 am

Re: Repeated call log entries

Post by tegelad » Tue May 24, 2011 12:20 pm

Maybe the "Rapture" was an Ooma dashboard rupture of logging :shock:

+-ADT
bluechalk wrote:My My Ooma call logs have been going crazy since Saturday. Some calls are missing from the log and others are repeated many times. I have one call that has its entry repeated 177 times!

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Repeated call log entries

Post by lbmofo » Wed May 25, 2011 6:00 am

Last night the call log started showing recent entries. Although previous repeated entries are still there, it seems to be back to normal for new entries now.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
The Talker
Posts: 134
Joined: Thu Dec 17, 2009 7:28 pm
Location: Southern California

Re: Repeated call log entries

Post by The Talker » Wed May 25, 2011 6:48 am

Mine has not updated since May 18 and now the call log shows 698 calls from that blocked number, same time, date and duration.
Attachments
Ooma Screen shot 2011-05-25 at 7.33.48 AM.png
Ooma Screen shot 2011-05-25 at 7.33.48 AM.png (218.72 KiB) Viewed 2645 times
I am The Talker || **Lifetime Premier Service Subscriber** Use this SEARCH function folks!

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Repeated call log entries

Post by Bobby B » Wed May 25, 2011 4:32 pm

We fixed the issue with the repeated call logs last night, so you shouldn't see any new instances of many duplicate call records. We're also planning some development to prevent this from happening in the future.

We're still working on reducing the time it takes for calls to appear in your call logs in My Ooma. Under normal circumstances, it takes less than a minute, but it appears to be taking about 2 hours right now.
Bobby B

mrbill16
Posts: 68
Joined: Fri Mar 25, 2011 4:49 pm

Re: Repeated call log entries

Post by mrbill16 » Wed May 25, 2011 5:01 pm

Thank you Bobby B. However, is there something that could be done about the hundreds of duplicate calls in the log? The reason I ask is that the statistics shown on the dashboard are now skewed by the redundant log entries.

User avatar
The Talker
Posts: 134
Joined: Thu Dec 17, 2009 7:28 pm
Location: Southern California

Re: Repeated call log entries

Post by The Talker » Wed May 25, 2011 5:54 pm

My case seems to have been resolved and calls are now being logged properly.
I am The Talker || **Lifetime Premier Service Subscriber** Use this SEARCH function folks!

Post Reply