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#80995 by thunderbird
Mon May 09, 2011 3:32 pm
Right now is selling a new Ooma Telo for $197 shipping included.

What I was wondering about is the option to buy the Squaretrade 3 year warranty for $27.99. This would certainly be the way to go to extend the warranty of the Ooma Telo, as compared to what Ooma changes for their extended warranty.

But what I really am wondering is if there are people out there that have bought and than had to use the Squaretrade warranty, and if they had success or problems with Squaretrade?
#80999 by thunderbird
Mon May 09, 2011 4:21 pm
Does anyone know what the normal projected service life is for the Ooma Telo?

One of the weaknesses of Ooma is their Warranty period. You'd think that they would warrant their Ooma Telos for five years, even if the coustomer would have to pay a little more for the Ooma Telo.

I've noticed that some people on this forum have reported that the Ooma Telo will fail one year plus two or three days???
#81003 by horsecore
Mon May 09, 2011 5:08 pm
I've dealt with SquareTrade before and it was a pleasant experience. I purchased a laser printer off of ebay that I was familiar with and knew how to work on from my background. The cost of the printer was ~$100 and I think the warranty for a few years was around ~$25. The imaging cartridge for the printer broke about a year later and SquareTrade did not have any spare parts/imaging cartridge for repair. Anyway, the purchase price of the printer was refunded after I sent the faulty printer to them for verification and to ensure it could not be repaired (without significant cost to them that is).

So, all in all, it was a pretty hassle free process but I would have preferred to have a printer than my money refunded but oh well. I would assume that if the Telo were to fail, SquareTrade would just refund the purchase price unless they have a stock pile of used ones somewhere. :)
#81018 by allo
Mon May 09, 2011 7:45 pm
lbmofo wrote:I think Ooma initially estimated 5 years for device life: ... 2009-03-19

I don't think it will last that long... may be a small % will.
That was an interview by Rich Buchanan (deceased) who was a marketing director at the time (2009)... and you know what those people (in marketing) do?... They hype things up to make people buy their products... most of the time they exaggerate a lot!
3 Years is more like it, on average.

It is funny the old HUB with no fees (i think) retails for $385: I don't know if it includes the Scout... I bought mine for $190 (hub-Scout+$30 gift certificate from Amazon) ... dition=new

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