Caller ID shows name but not phone #

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PTO
Posts: 3
Joined: Tue Apr 05, 2011 7:44 am

Caller ID shows name but not phone #

Post by PTO » Tue Apr 05, 2011 7:53 am

Up until 3/30, our caller ID showed both name and phone number of the person calling. Since 4/1 we only see a name but no phone number. Anyone else see this or know how to fix it? I unplugged our Ooma and let it reboot but that did not fix the issue.

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tomcat
Posts: 215
Joined: Tue Feb 22, 2011 1:32 pm

Re: Caller ID shows name but not phone #

Post by tomcat » Tue Apr 05, 2011 7:55 am

You may find some useful information in this thread: viewtopic.php?f=8&t=11139

ntoy

Re: Caller ID shows name but not phone #

Post by ntoy » Tue Apr 05, 2011 9:24 am

PTO wrote:Up until 3/30, our caller ID showed both name and phone number of the person calling. Since 4/1 we only see a name but no phone number. Anyone else see this or know how to fix it? I unplugged our Ooma and let it reboot but that did not fix the issue.

Hello,

This is a bug in our system. It should be fixed when your box receives the firmware update - 45073
We are rolling this update in batches.

PTO
Posts: 3
Joined: Tue Apr 05, 2011 7:44 am

Re: Caller ID shows name but not phone #

Post by PTO » Tue Apr 05, 2011 9:28 am

Thanks. My box stated blinking red last night which I assumed was an update occuring. Hopefully this was not the update you are speaking of because i still have the issue.

ntoy

Re: Caller ID shows name but not phone #

Post by ntoy » Tue Apr 05, 2011 9:29 am

PTO wrote:Thanks. My box stated blinking red last night which I assumed was an update occuring. Hopefully this was not the update you are speaking of because i still have the issue.
Your box is still at 43368.

PTO
Posts: 3
Joined: Tue Apr 05, 2011 7:44 am

Re: Caller ID shows name but not phone #

Post by PTO » Tue Apr 05, 2011 9:31 am

PS. Tomcat, thanks for posting that link.

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