OOMA trying to charge me a bogus fee

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ooma11221
Posts: 1
Joined: Thu Mar 31, 2011 4:08 pm

OOMA trying to charge me a bogus fee

Post by ooma11221 » Thu Mar 31, 2011 4:13 pm

I have had a Ooma unit for 2 years. I decided to buy a new unit to switch out with my old unit. I called and ordered 1 year premier on my new unit and than tried to transfer my account from the old unit to the new unit. The new unit has never been used, was purchased from an authorized retailer and was factory sealed when received.

I was told I had to pay to transfer the new unit to my account because it was already registered. I never registered the unit, I only added premier. I take it the agent registered the unit with out my knowledge or consent and now Ooma wants to charge me for something they said was free.

Who do I contact to get this straightened out?

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: OOMA trying to charge me a bogus fee

Post by EA PA » Thu Mar 31, 2011 4:20 pm

Ntoy? Bobby B?
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: OOMA trying to charge me a bogus fee

Post by Bobby B » Thu Mar 31, 2011 5:32 pm

I can't find your newer account based on your e-mail. I'll ask our customer support team to follow-up.
Bobby B

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