Outbound Caller ID shows Ooma Inc.

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Keriann
Posts: 10
Joined: Tue Mar 29, 2011 6:10 pm

Outbound Caller ID shows Ooma Inc.

Post by Keriann » Thu Mar 31, 2011 8:18 am

Can't seem to find a setting to correct this. In my web portal it is listed as my last name and phone number. Any way to fix this?

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Outbound Caller ID shows Ooma Inc.

Post by southsound » Thu Mar 31, 2011 9:46 am

It takes about 10 business days for outgoing CID to actually appear with the correct name as listed in your account. The reason for this is that many local phone companies only periodically "dip" into the master CName databases for updates. If you don't see a change within 10 business days, I'd call ooma at 888 711-6662 and ask them to escalate to their provisioning team. You can also check your CID using TNID.US.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Keriann
Posts: 10
Joined: Tue Mar 29, 2011 6:10 pm

Re: Outbound Caller ID shows Ooma Inc.

Post by Keriann » Thu Mar 31, 2011 10:30 am

Thanks! I'm only on day 3 so I'll check next week.
K

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Outbound Caller ID shows Ooma Inc.

Post by nn5i » Sat Apr 02, 2011 7:07 am

southsound wrote:It takes about 10 business days for outgoing CID to actually appear with the correct name as listed in your account. The reason for this is that many local phone companies only periodically "dip" into the master CName databases for updates. If you don't see a change within 10 business days, I'd call ooma at 888 711-6662 and ask them to escalate to their provisioning team. You can also check your CID using TNID.US.
For me it took much longer, about six months.

jestep
Posts: 46
Joined: Mon Dec 24, 2012 8:22 pm

Re: Outbound Caller ID shows Ooma Inc.

Post by jestep » Mon Dec 24, 2012 8:22 pm

Mine is about month and a half and still OOMA, Inc. :(
Customer Since: Feb 20, 2013
Hardware: 1 Telo with Wifi
Service: Premier Feb 20, 2013
AT&T Port: Aug 30, 2014 - Sep 03, 2014
Internet: 100 Mbps/10 Mbps

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Outbound Caller ID shows Ooma Inc.

Post by lbmofo » Tue Dec 25, 2012 12:27 pm

jestep wrote:Mine is about month and a half and still OOMA, Inc. :(
Perhaps time to call into support and report if haven't yet.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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