Here's the documentation stating that your ported number should have replaced your temp number.lavulavu88 wrote:I am in the same situation just like rharkins. Just got my old number ported and found out my temporarily assigned number is now my second phone number!!! And it will cost $20 if I want to change. I thought I've read it somewhere that once the port is complete, the temp number will be put back in the pool and ready for reuse... hmmm... This is not a good business practice... there should be a clear explanation when a new customer want to port a number... unless I totally missed it. Was there a fine print somewhere??? Somehow I feel like being cheated...!
Just to cover all bases, prior to the completion of my number being ported, I sent an email to CS requesting my temp number be removed from my account when my port completed (just in case). Three minutes after receiving my email that my port had been completed I received a second email that my request to remove my temp number had also been completed. Hope this helps others.
What happens to my temporary number after my number has been ported to Ooma?
Once your number has been successfully ported to Ooma, it will replace your temporary number as the default phone number for your Ooma account. Your temporary number will be released back into the pool of available numbers. If you would like to keep your temporary number permanently, you can contact Customer Care by emailing email@example.com at any time during the number porting process to request that your temporary number be assigned as a virtual number on your account.