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Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Sat Mar 05, 2011 12:54 pm
by Obijuan
I have the multi-ring feature turned on. For about five days now Ooma has been forwarding to my cell phone but instead of forwarding them as the number that's calling it forwards them as 111-111-1111. Not just some calls. All calls (at least as far as I can tell). Is this some new feature? Is anyone else getting this? Can anyone help?

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Sat Mar 05, 2011 1:10 pm
by thunderbird
Obijuan:
Probably should contact Ooma Customer Support. Let us know, when you find out, what the cure is.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 10:13 am
by GrumpyCat
Me too. Only started recently. Cellphone where Ooma is multi-ring formatting is T-Mobile.

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 10:22 am
by Obijuan
Yes, my cell phone is T-Mobile as well. I contacted customer service and after a lot of back and forth got this response:

"This is a known issue with a fix currently on our patch servers. This should be rolled out to you sometime this week or early next week at the latest (from what I'm told)."

This was dated 3/21/11. I checked a few days ago and I'm still having the problem but hopefully it won't be for long!

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 10:27 am
by ntoy
Hello,

Unfortunately this is a bug in our system. It's fixed but hasn't been pushed out to production yet.

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 10:36 am
by GrumpyCat
Thank-you. Then I won't needlessly burden the other support resources looking for a cure. At least not for a week or two.

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 12:43 pm
by lbmofo
ntoy wrote:Hello,

Unfortunately this is a bug in our system. It's fixed but hasn't been pushed out to production yet.
ntoy, is this just with Tmobile or is this subset of Ooma's subs? I tried forwarding to my AT&T cell with both Hub and Telo and it works okay.

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 1:07 pm
by ntoy
lbmofo wrote:
ntoy wrote:Hello,

Unfortunately this is a bug in our system. It's fixed but hasn't been pushed out to production yet.
ntoy, is this just with Tmobile or is this subset of Ooma's subs? I tried forwarding to my AT&T cell with both Hub and Telo and it works okay.

Hello,

I believe some are affected. Does it still work for you with blocking callerid on the phone you use to call from?

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 1:19 pm
by lbmofo
ntoy wrote:
lbmofo wrote:
ntoy wrote:Hello,

Unfortunately this is a bug in our system. It's fixed but hasn't been pushed out to production yet.
ntoy, is this just with Tmobile or is this subset of Ooma's subs? I tried forwarding to my AT&T cell with both Hub and Telo and it works okay.

Hello,

I believe some are affected. Does it still work for you with blocking callerid on the phone you use to call from?
With callerid blocked, Hub forward works - shows "unavailable" but Telo forward shows 1111111111.

Re: Ooma shows forwarded calls as 111-111-1111. Huh?

Posted: Mon Mar 28, 2011 4:51 pm
by doug
lbmofo wrote:is this just with Tmobile
It happens to me with Verizon where I am at.