Grandfathered Prime Pricing?

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
1kenthomas
Posts: 31
Joined: Thu Aug 06, 2009 4:05 pm

Grandfathered Prime Pricing?

Post by 1kenthomas » Fri Feb 25, 2011 4:57 pm

Over the last few days I noticed a sudden increase in telemarketing calls, and logged in to MyOoma to find that my prime subscription had expired-- with no notice, I might add!

I had purchased a Yearly Prime Subscription prior to 12/30/2009 and now the only options I am offered are the monthly (attractive, since I'm not at the main residence for half the year) or the $119.95 specials.

Should I be receiving the $99 grandfather pricing option, however? Shouldn't OOMA have just billed me for the yearly, and/or at least renewed without cutting the Premier service?

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Grandfathered Prime Pricing?

Post by murphy » Fri Feb 25, 2011 5:01 pm

The $99 price expired 12/31/2009. You had the option to purchase additional years at that price but the purchase had to be made before 12/31/2009.
Do you have a valid credit card in your account data?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

1kenthomas
Posts: 31
Joined: Thu Aug 06, 2009 4:05 pm

Re: Grandfathered Prime Pricing?

Post by 1kenthomas » Wed Mar 02, 2011 9:58 pm

Thanks for the reply.

I don't remember anything in the announcements that particularly made it clear that you had to purchase years in advance (how silly), but no big deal.

The CC had expired but it would behoove OOMA to give some notice-- heck, YouMail sent me a notice every two hours!

Thanks again.

kieranmullen
Posts: 102
Joined: Mon Nov 01, 2010 7:38 pm

Re: Grandfathered Prime Pricing?

Post by kieranmullen » Thu Mar 03, 2011 3:34 pm

A roundabout way of doing it would be to transfer the home number to a cell or even a prepaid phone which is often free, then transfer to google voice for $10 which offers simulring.

Post Reply