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#76063 by 1kenthomas
Fri Feb 25, 2011 4:57 pm
Over the last few days I noticed a sudden increase in telemarketing calls, and logged in to MyOoma to find that my prime subscription had expired-- with no notice, I might add!

I had purchased a Yearly Prime Subscription prior to 12/30/2009 and now the only options I am offered are the monthly (attractive, since I'm not at the main residence for half the year) or the $119.95 specials.

Should I be receiving the $99 grandfather pricing option, however? Shouldn't OOMA have just billed me for the yearly, and/or at least renewed without cutting the Premier service?
#76064 by murphy
Fri Feb 25, 2011 5:01 pm
The $99 price expired 12/31/2009. You had the option to purchase additional years at that price but the purchase had to be made before 12/31/2009.
Do you have a valid credit card in your account data?
#76349 by 1kenthomas
Wed Mar 02, 2011 9:58 pm
Thanks for the reply.

I don't remember anything in the announcements that particularly made it clear that you had to purchase years in advance (how silly), but no big deal.

The CC had expired but it would behoove OOMA to give some notice-- heck, YouMail sent me a notice every two hours!

Thanks again.
#76418 by kieranmullen
Thu Mar 03, 2011 3:34 pm
A roundabout way of doing it would be to transfer the home number to a cell or even a prepaid phone which is often free, then transfer to google voice for $10 which offers simulring.

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