Cannot Fax or Receive Faxes: Lexmark Pro 705

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Dwyne
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Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by Dwyne » Thu Feb 24, 2011 11:50 am

I have read a lot of information about faxes in this forum but I am still stumped.

This Lexmark allows for faxing over VOIP. It is an option I checkes. I also set ECM to no, reduced the rate to 9600, and set the dial prefix to *99, (, for pausing). I also set my number in MyOoma to enable faxes. The Lexmark is plugged into the Telo phone plug.

When I fax, it dials, it connects, and it sends. Then I get a "fax modem error". What am I missing? This is frustrating.

Dwyne

Dwyne
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Joined: Thu Feb 24, 2011 6:58 am

Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by Dwyne » Thu Feb 24, 2011 2:39 pm

I can say that it does work on a rare occasion. I was able to move the rate up to 19200 and it worked once out of 10 tries.

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highq
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by highq » Thu Feb 24, 2011 2:55 pm

Try doubling the pause with two commas.

Or don't bother with *99 at all, instead log into my.ooma.com and enable "Fax Mode".

Dwyne
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by Dwyne » Thu Feb 24, 2011 3:05 pm

I have "fax mode" enabled. So are you saying I should not do *99 and "fax mode" enabled?

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lbmofo
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by lbmofo » Thu Feb 24, 2011 3:09 pm

As I understand it, *99 is always needed when faxing out (with exception of dedicated fax line assigned to the main device with fax mode enabled; this hasn't yet been confirmed by ooma staff). highq just wanted you to try that I think.

Something else you can try is to put a DSL filter on the line connecting your fax machine to see if that helps.
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highq
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by highq » Thu Feb 24, 2011 3:31 pm

Quoting from Ooma's Support article on Faxing:

Sending Faxes
If you've set up your fax machine on a dedicated line, you're ready to send a fax.

If you have your phone and fax on the same line, Ooma needs to know that you are making a fax call so the connection can be optimized for fax transmissions. There are two ways to do this:

* Dial the prefix *99 before dialing the number you wish to reach OR
* Configure "fax mode" on your line (see instructions below).

Dwyne
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by Dwyne » Thu Feb 24, 2011 3:49 pm

Thanks ...

Yes I saw those instructions. It was an OR situation. I have done both because I tried the OR solution and it didn't work for my situation

Well ... I took your suggestion and added another ",". I have been able to fax error free 3 times in a row. So that may be the solution (for now). I will keep trying to see if it keeps working.

Dwyne
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Joined: Thu Feb 24, 2011 6:58 am

Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by Dwyne » Fri Mar 11, 2011 6:48 am

Thanks all for your help. All is working fine.

nextbond
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by nextbond » Sun Mar 13, 2011 5:32 pm

Are you able to receive faxes?

Dwyne
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Re: Cannot Fax or Receive Faxes: Lexmark Pro 705

Post by Dwyne » Sat Apr 09, 2011 5:03 am

Sorry for the delay in answering .... Yes I can receive faxes also.

Thanks

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