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- Posts: 23
- Joined: Sun Aug 29, 2010 1:28 pm
The just downloaded the app and tried to use it. It keeps crashing. I have also re-installed. Still the same problems.
How do I get my money back?
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
There are reported issues with crashes with some address book corruption. If you are willing to see what's up with your phone & app. You can get the crash log ready and then contact ntoy to see where he wants them. http://www.anoshkin.net/blog/2008/09/09 ... rash-logs/
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
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- Posts: 1
- Joined: Fri Feb 18, 2011 7:16 pm
I've been using my app since it came out for iphone and I recently install the update Ooma Mobile HD and it stop working. It keeps telling me Login error account not initialized. I did reset my password and try to reinitialize my mobile account but nothing works. How can I install back the old version because this one is not working. Help!
- Posts: 1
- Joined: Sat Feb 19, 2011 2:56 pm
@alfsoft. I have the same issue. You must disable (on My Ooma) then enable with new password. Enter the new password on the iPhone app, then reboot. I got it to work after I did this but after a couple of calls, it will occur again and you will have to reboot your iPhone and the error will go away (no need to disable/enable). Hopefilly they will come out with a fix soon.