iPhone App Problems

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RyanGambrill
Posts: 23
Joined: Sun Aug 29, 2010 1:28 pm

iPhone App Problems

Post by RyanGambrill » Thu Feb 17, 2011 1:14 pm

The just downloaded the app and tried to use it. It keeps crashing. I have also re-installed. Still the same problems.

How do I get my money back?

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: iPhone App Problems

Post by lbmofo » Thu Feb 17, 2011 1:35 pm

There are reported issues with crashes with some address book corruption. If you are willing to see what's up with your phone & app. You can get the crash log ready and then contact ntoy to see where he wants them. http://www.anoshkin.net/blog/2008/09/09 ... rash-logs/
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alfsoft
Posts: 1
Joined: Fri Feb 18, 2011 7:16 pm

Re: iPhone App Problems

Post by alfsoft » Fri Feb 18, 2011 7:22 pm

I've been using my app since it came out for iphone and I recently install the update Ooma Mobile HD and it stop working. It keeps telling me Login error account not initialized. I did reset my password and try to reinitialize my mobile account but nothing works. How can I install back the old version because this one is not working. Help!

cswackha
Posts: 1
Joined: Sat Feb 19, 2011 2:56 pm

Re: iPhone App Problems

Post by cswackha » Sat Feb 19, 2011 3:02 pm

@alfsoft. I have the same issue. You must disable (on My Ooma) then enable with new password. Enter the new password on the iPhone app, then reboot. I got it to work after I did this but after a couple of calls, it will occur again and you will have to reboot your iPhone and the error will go away (no need to disable/enable). Hopefilly they will come out with a fix soon.

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