Wrong Time shown on Ooma handset and on caller-id display

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murphy
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by murphy » Thu Feb 17, 2011 6:50 am

Handsets, especially handset 3, go into a deep sleep (bug) mode.
The time on the display will be the last time that they communicated with the base.
I've had a little used one be asleep for 5 days.
It's not that they have the wrong time. It's that they are no longer being updated.
The Telo base creates the display and sends it to the handset to be placed on the screen.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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EA PA
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by EA PA » Thu Feb 17, 2011 8:55 am

Murphy

Interesting, so if you pick it up off of the charger and look at too quickly you can actually see the last updated display and time?

Thanks

EA
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Wrong Time shown on Ooma handset and on caller-id display

Post by murphy » Thu Feb 17, 2011 9:02 am

No, the time should be correct if the bug doesn't hit.
The problem happens when the handset and the base stop communicating. I have 3 handsets and have only seen it happen on handset 3. The base no longer has a record of the problem handset. If I pick up handset 1 and select the intercom screen, handset 3 will not be in the list.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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EA PA
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by EA PA » Thu Feb 17, 2011 9:17 am

AH - I understand. As a matter of curiousity, does the handset poll OOMA periodically for updates (or vice versa) or is it on demand only when in use? I would assume they are always in communication.. what frequency do they communicate to each other?

Also, when bug is present and handset disconnects - what has to be done to get it to reconnect?
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

murphy
Posts: 7208
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Location: Pennsylvania

Re: Wrong Time shown on Ooma handset and on caller-id display

Post by murphy » Thu Feb 17, 2011 9:22 am

The handset doesn't talk to Ooma. It talks to the base.
The communication is at 1.9 GHz (DECT 6).

I can get it working most of the time by pressing the green key several times.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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EA PA
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by EA PA » Thu Feb 17, 2011 9:26 am

OOPS - yea base - got it thanks.

On another note, might I add that you know waaaaay too much about this phone system..... :!:
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

murphy
Posts: 7208
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Location: Pennsylvania

Re: Wrong Time shown on Ooma handset and on caller-id display

Post by murphy » Thu Feb 17, 2011 9:39 am

I'm a retired Electrical Engineer from computer peripheral design and test.
I got into trouble as a kid taking things apart to see how they worked.

The first product I worked on at my last company was a 25 megabyte disk system.
It was the size of a washing machine and had removable disk packs and hydraulic actuators.
Note that I did not say gigabyte.
:)
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by lbmofo » Thu Feb 17, 2011 9:50 am

EA PA wrote:OOPS - yea base - got it thanks.

On another note, might I add that you know waaaaay too much about this phone system..... :!:
A bit of a montage on murphy.

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EA PA
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by EA PA » Thu Feb 17, 2011 10:18 am

I got you beat - I was on the DEC PDP 11 34 was it? It had 2 meg disk pack and TTL cards twice as big as your laptop x about 15 cards :shock:

My experience with phones is 1) pick up when you hear nagging noise, 2) hand to wife for the last god knows how many years

Now its another science project.
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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EA PA
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Re: Wrong Time shown on Ooma handset and on caller-id display

Post by EA PA » Thu Feb 17, 2011 10:33 am

EA PA wrote:I got you beat - I was on the DEC PDP 11 34 was it? It had a single platter 2 meg disk pack about 16 inches diameter - its coming back slowly - RL01 (1 MEG) and RL02 (2MEG) and TTL cards twice as big as your laptop x about 15 cards :shock:

My experience with phones is 1) pick up when you hear nagging noise, 2) hand to wife for the last god knows how many years

Now its another science project.
Ill keep editing as I keep remembering.....
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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