Porting - average time?

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dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: Porting - average time?

Post by dlong » Thu Apr 02, 2009 6:01 pm

Mine ported today as well. Also no loss of service just like runagun said. I also received an email that I should contact my local carrier to cancel my account. Others have said that your account is automatically cancelled when your number is ported. I guess it wouldn't hurt to call and cancel for peace-of-mind.

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number9
Posts: 126
Joined: Wed Jan 14, 2009 6:04 pm
Location: Northern Indiana

Re: Porting - average time?

Post by number9 » Thu Apr 02, 2009 6:09 pm

Congratulations DLong and Runagun!!
Plays PRS guitars

runagun
Posts: 31
Joined: Sat Mar 07, 2009 1:23 am

Re: Porting - average time?

Post by runagun » Fri Apr 03, 2009 2:39 am

Thanks, It kinda felt like the Geico Commercial except I was able to grab/save the $$$. (lets hope everything keeps going well)

number9 wrote:Congratulations DLong and Runagun!!

thively
Posts: 94
Joined: Fri Mar 13, 2009 9:47 am

Re: Porting - average time?

Post by thively » Mon Apr 06, 2009 1:11 pm

As a follow up to my orig. post earlier in this thread:
http://forums.ooma.com/viewtopic.php?p=5796#p5796
My port completed today as scheduled.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting - average time?

Post by funone46 » Mon Apr 06, 2009 1:13 pm

Good for you. Mine is on 6 business days since they logged it in. and 10 days since I emailed it. I have not heard anything. I hate not knowing whats going on
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: Porting - average time?

Post by dlong » Mon Apr 06, 2009 1:17 pm

thively wrote:My port completed today as scheduled.
Awesome, thively. I assume that your port went smoothly and without interuption of service as you added no extra remarks to that effect.

thively
Posts: 94
Joined: Fri Mar 13, 2009 9:47 am

Re: Porting - average time?

Post by thively » Mon Apr 06, 2009 2:19 pm

No problem. Never noticed it happened. Just got an email that my account log in was changed (from temp number to ported number) and when I checked, Ooma was on the ported number.

thively
Posts: 94
Joined: Fri Mar 13, 2009 9:47 am

Re: Porting - average time?

Post by thively » Mon Apr 06, 2009 9:43 pm

dlong wrote:Mine ported today as well. Also no loss of service just like runagun said. I also received an email that I should contact my local carrier to cancel my account. Others have said that your account is automatically cancelled when your number is ported. I guess it wouldn't hurt to call and cancel for peace-of-mind.
After the port, my AT&T line still works. I can place outgoing calls but just can't receive (because, of course, it has no phone number as it was ported away.)

I'm not sure if AT&T will automatically disconnect it or not, but under the circumstances I think it's necessary to call and cancel, or get a new number for that line. Since I got Ooma to get rid of my AT&T phone bill, well canceling is of course what I'll be doing :)

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Porting - average time?

Post by frenchcamp49er » Tue Apr 07, 2009 5:11 am

Well I finally got a date for my port 04/14, I'll report back then.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

toddbecker
Posts: 35
Joined: Fri Mar 06, 2009 6:21 pm

Re: Porting - average time?

Post by toddbecker » Tue Apr 07, 2009 9:51 am

thively wrote:03/12/09 - Submitted port request by email with attached LOA and Phone Bill. Received immediate auto response email "This email is to acknowledge that we've received your request and will be initiating the porting process. We will notify you via email once we receive an expected due date of your port completion, or if we need any additional information. You should hear back from us with an update typically within 5-7 business days from receiving this email."
03/20/09 - Received Email "We have submitted all of the information you provided to your current Carrier and are still awaiting confirmation. The expected due date of the order is the week of 04/06/2009."
04/01/09 - Received Email "The expected completion date of your request is scheduled for 04/06/2009."
04/06/09 - Port completed as scheduled!

About 3.5 weeks from request to finish.
I'm porting from AT&T land line (POTS)
I had the exact same timing, except I submitted my request on 3/9.

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