I called 503-537-2658 and 503-885-5111 this morning and both numbers experienced the dreaded outbound call delay.
Today I tried my main problem number and it worked perfectly. I did not make any changes, and did not try *99, so I hope the things that Ooma has been working on continue the great results. Since I have only been with Ooma for a couple of weeks, I am not sure what to expect. If dependable usability is less than 95 percent compared to AT&T, my wife will not let me hear the end of it.danlisman wrote:I reported my symptoms, and they were not interested.thunderbird wrote:The I/They can’t her Them/Me problems seems to have erupted in full force again. When this happens, what seems to be the best solution is for everyone to contact Ooma Customer service and report your symptoms.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
I have the outbound problem where the first 8 seconds are missing from both sides of the conversation. This amounts to the receiving caller saying: hello, Hello, hellO, HELLO, HELLO, GOODBY, GOOOOODBYYY and hangs up. All I hear is silence and then no connection. I can't even tell that they ever answered.
This afternoon, I called Ooma for help. They told me to get upgraded to a faster upload speed. I admit that the upload speed was low (0.11 Mb/s) when I ran the test WHILE we were using the Ooma line, but stand alone test was good (0.42 Mb/s) when not using the Ooma phone. They said that was not good enough and they could not help me.
Is there a benefit to upgrading ABOVE normal requirements?? I think I am spending enough already.
Thanks for any help!
Check and see if you have the latest Ooma Telo 45073 Firmware update. Ooma Telo 45073 Firmware update corrected some of these problems that some people are having.Arkadi wrote:Was there ever a fix for this problem? My Telo is about 6 months old and I am having the outgoing delay problem as well as calls dropping after a certain amount of time (used to be 45 min, now 15 min). My ISP is Verizon Fios
Thanks for any help!
The easiest way to check for Ooma Telo Firmware 45073 update is to press any of the buttons on the face of the Ooma device. If you hear tones or voice messages, you have the new Ooma Telo Firmware 45073 update. Tone and voice was an added feature of this update.
If you don't have the firmware update, it will be automatically "pushed" out to you this week.
Sometimes just unpowering and powering your cordless phone base will help.
How is your Ooma device configured, Modem-Ooma-Router or Modem-Router-Ooma?