Any idea what could be the issue or is the phone the culprit. I just don't understand how it could be the phone when nothing was touched and all of a sudden the next day I can't get a dial tone.
Strange thing is the previous week, the hub didn't show red or blue - the phone worked and when the phone rang, the hub didn't have the number 1 button flash like it usually did when a call came in. Also, we'd get a voicemail but the voicemail button wasn't lit up. I could get the messages through the hub though. The hub just didn't light up. Now it lights up when a call comes in but our phone doesn't ring.
a. Access your Ooma Telo “home port” by plugging in a patch (network) cable from the Ooma Telo home port to a computer’s network card port. Sometimes you have to restart your computer after installing the patch cable, so that a proper connection occurs.
b. Type http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens to the “Home” page.
c. In the first line under “Home” you should see:
“Your Ooma Network is connected (XXX-XXX-XXX)” [XXX-XXX-XXX =your phone number]
d. Next line down= Internet Connected
e. Next line down= Ooma Core Connected
f. Next line down=Phone Line disconnected (unless the line is in use).
If Internet isn’t connected, or Ooma Core isn’t connected than that’s probably your problem.
Do the following:
g. In the left hand Navigation window, select “Network”.
h. Under “Network Settings”:
i. Under “Modem Port MAC Address”, select Use Built in:
j. Select the “Update button”.
k. Do a “cold boot” of the Modem-Ooma-Router or Or Modem-Router-Ooma, depending on your installation order.
l. If it still doesn’t function properly call:
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
http://ooma.custhelp.com/app/answers/de ... /related/1