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#88369 by thunderbird
Thu Oct 13, 2011 9:46 am
Suggestions For Clearing Ooma Telo Handset Radom Paging:
Make sure that all electrical/electronic equipment is at least 3 to 4 feet away from the Ooma Telo. My wife some times charges her cell phone on the end table where the Ooma Telo sets. Every time the charge cord gets too close to the top of the Ooma Telo, the page will go off. Just by moving the cell phone charging cord, the Ooma Telo handset radom paging will stop.

First:
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You will have to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. You may have to re-register the Ooma Telo handsets, see procedure later in text.

Note: Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.

Second:
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset your Ooma profile/the Ooma Tunnel. Then repower the Ooma device and test.

Third:
Try resetting the Telo handset(s):

To reset the Ooma hand set.
1. Turn off the HS by pressing & holding the End/Red button.
2. Press & hold the two keys: Left soft key and '0' (zero) key.
3. Turn on the HS by press the End/Red key.
4. Let go the keys in step 2.
The HS will goes into auto registration mode, so you may have to re-register the handset to the Ooma Telo.

Register the Ooma Telo Handset:
Find the 4-digit PIN number for your Ooma Telo by logging into:
http://my.ooma.com/pin
Bring the handset next to the Ooma Telo.
Set the Ooma Telo in registration mode by pressing and holding the Paging Key located on the upper right hand face of the Ooma Telo for 3 seconds. The Paging Key will start flashing rapidly.
When prompted on the handset, enter the PIN number found above and press the OK soft key.
When the handset successfully registers, a home screen will be displayed.
Each Ooma Telo supports up to four Ooma Telo Handsets. This is in addition to any phones plugged into the PHONE port of the device.
See link below for Oma Telo handset instructions.
http://c0363312.cdn.cloudfiles.rackspac ... 9-spec.pdf

Last:
If none of these procedures works, report your problems ot Ooma Customer Support.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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