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#73347 by AzJazz
Fri Jan 21, 2011 6:53 am
My ooma Telo is randomly paging my Telo handset, and I CAN'T TURN IT OFF!!!

I turned my ringer volume to "Off", but that doesn't seem to be working.

Right now, the only solution I have is to pull the battery out of my Telo Handset, which basically makes it totally useless.

Please help!
#73371 by ntoy
Fri Jan 21, 2011 1:21 pm
AzJazz wrote:My ooma Telo is randomly paging my Telo handset, and I CAN'T TURN IT OFF!!!

I turned my ringer volume to "Off", but that doesn't seem to be working.

Right now, the only solution I have is to pull the battery out of my Telo Handset, which basically makes it totally useless.

Please help!



Hello AzJazz,

Can you send me a personal message?

Thx
#73942 by AzJazz
Sat Jan 29, 2011 10:12 am
Update: ooma Technical support replaced my Telo ... and so far, so good. Over 24 hours without a random handset paging.

I will update this thread again later to let you know if it holds up.

Note to the developers: It seems like there should be an option added to the handset to allow muting/adjusting paging volume. This would not fix the problem I had (since it looks like there may be a hardware issue), but it would certainly make it more bearable if the problem occurs again. Since we never use the paging feature in our household, we would always have our paging volume set to "Mute" anyways - so if the ooma system hiccuped at 3:20 AM, we wouldn't get awakened by an error in the device.

Thank you for your great support, ooma!
#74723 by trippcook
Wed Feb 09, 2011 8:59 am
ntoy, I have the same problem, and I took the liberty of sending you a private e-mail as well. I hope I can get to a resolution as well. I have not had my Ooma for very long, and it is currently unplugged and doing nothing because of this annoying paging bug. Help please!
#86458 by AzJazz
Sat Aug 27, 2011 2:31 pm
PLEASE .... Will Ooma please, please, PLEASE put an option in the Setup to disable handset paging?

Our otherwise perfectly working Ooma Telo still has a problem where it randomly goes into handset paging mode. I would love to be able to turn this feature "off", especially since I have *never* used handset paging on any phone I have ever owned.

I have turned the volume down to 0 on the Telo. It's the only option I have so that I don't hear "Handset Paging Enabled" at 3:47 in the morning.

Sigh.

UPDATE: There is a solution, of sorts: If you dial *#*#511, it will turn off/on audio announcements for all ooma Telo button presses. Since the random "handset paging" announcements are a result of the Telo falsely thinking a button was pressed, this fix seems to take care of the problem. You can still play back voicemail from the Telo without any problem.

This may even be a better solution, since I sometimes get other false annunciations as well.

Whew.

AzJazz

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