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- Posts: 31
- Joined: Tue Dec 07, 2010 11:11 am
If an item in billing history involves a shippable product (e.g. in my case, a Telo handset as part of a yearly Premier subscription), the detailed view should have an estimated/actual shipping date and a tracking number after that date, or a "backordered" note.
I still have not received my handset after subscribing on Jan. 4. Apparently the handsets were on back order until Jan. 18, as I had to find out by asking support. Why not tell that on the web page, or at least send an e-mail saying "your order cannot be fulfilled immediately, we will let you know when it ships"?