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Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 10:04 am
by msllama
OK. I have just called my phone from a land line, left a message.
The message appears in my voicemail/inbox.

I made an outgoing call to my land line (I do not regularly use my ooma for outgoing calls) My calls did appear correctly so that segment works.

In addition I disabled community blacklist in "Blacklist Preferences" to see if that might be the issue.

Call Logs-all >>>only my two outgoing calls are listed

both incoming and Missed Calls categories still show blank. Both dark blue and light blue


Still no incoming or missed calls listed even though there are voicemails and ooma customer services appears to see the list. Appreciate any more ideas. :idea: Thanks,

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 10:08 am
by lbmofo
When you click on one of the "incoming calls," "outgoing calls," "missed calls" categories, the background highlight changes from dark to light or from light to dark. The light background means you have filter turned on for that category so you want to have all 3 categories highlighted with darker background in order to see all entries.

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 10:09 am
by ntoy
msllama wrote:OK. I have just called my phone from a land line, left a message.
The message appears in my voicemail/inbox.

I made an outgoing call to my land line (I do not regularly use my ooma for outgoing calls) My calls did appear correctly so that segment works.

In addition I disabled community blacklist in "Blacklist Preferences" to see if that might be the issue.

Call Logs-all >>>only my two outgoing calls are listed

both incoming and Missed Calls categories still show blank. Both dark blue and light blue


Still no incoming or missed calls listed even though there are voicemails and ooma customer services appears to see the list. Appreciate any more ideas. :idea: Thanks,
Hello,

What happens if you disable MultiRing?

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 10:42 am
by msllama
Call Forwarding is on, multi ring has been off.

But that does not answer the issue that customer service claims to be able to look at my account and see the history.

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 10:49 am
by ntoy
msllama wrote:Call Forwarding is on, multi ring has been off.

But that does not answer the issue that customer service claims to be able to look at my account and see the history.
Hello,

Please send me a personal message to discuss.

Thanks

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 12:33 pm
by thunderbird
Yes the "Call Log" page is broken and it's been broke for some time. When ever I try to do a transaction in the "Call Log" page, a Red or Pink box pops and I get a warning.

Here's a cut and paste of what I get:

"Fatal error occured, please try again later."

Lucky that I don't use the call log that much.

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 1:18 pm
by ntoy
thunderbird wrote:Yes the "Call Log" page is broken and it's been broke for some time. When ever I try to do a transaction in the "Call Log" page, a Red or Pink box pops and I get a warning.

Here's a cut and paste of what I get:

"Fatal error occured, please try again later."

Lucky that I don't use the call log that much.
Hello thunderbird,

What kind of transaction are you attempting? If you can provide some steps, I can try to see if I can break it.

Thanks

Re: Call Logs Feature Not Working

Posted: Tue Jan 18, 2011 1:34 pm
by thunderbird
Contacts Fatal Error.pdf
(70.48 KiB) Downloaded 120 times
See .pdf file.

This happens when I add contacts for sure. I think there is some other transactions also.

Re: Call Logs Feature Not Working

Posted: Thu Jan 20, 2011 10:06 am
by msllama
It is now working, however, I am not entirely satisfied with the solution.

Evidently the call log is not compatible with call forwarding. It would have saved Customer Service a lot of time if the Call Forwarding Preferences stated that in the mini instructions in the right sidebar.

Also does not appear to work with Multi-Ring. Multi-Ring would have been my preferred method-- best of both worlds.

I have changed the settings now to "Call forward on network outage". Thank you to customer service for their efforts and and all of the users who tried to come up with a solution to my issue. It might be something Ooma could consider changing. It seems to me that since they keep a record of the numbers in the voicemail, it should be a fairly simple improvement in the future. :?:

Re: Call Logs Feature Not Working

Posted: Thu Feb 03, 2011 5:44 pm
by terry.bisgrove
Is there no fix? The call log feature used to work fine. For several weeks I have been unable to add contact names to the call log. I receive the same "Fatal Error, try again later" message. I can deal with a day or two issue, but this has been weeks. Ooma, what's up? Don't charge for premium service if you cannot deliver premium service!