Call Routing Issue

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atchinson
Posts: 6
Joined: Mon Nov 16, 2009 9:12 am

Call Routing Issue

Post by atchinson » Tue Jan 11, 2011 9:41 am

I got a new AT&T cell number and when I either call my father in-law's home number or my home number, both which are Ooma ported numbers, from my new cell number I get a recording that the number is unallocated. Same happens when I try to call from home to the new cell number.

Calling support was kind of useless. I am hoping someone can kindly help me out. It rather very frustrating when you have kids trying to call there dad (me) on his cell phone and can't. :!:

A side note, I have a free secondary number, though a 916 area code on my system. I call that number and it works just fine. The secondary personal number was generated by Ooma when I picked it out.

Thanks

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lbmofo
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Location: Greater Seattle
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Re: Call Routing Issue

Post by lbmofo » Tue Jan 11, 2011 9:49 am

Do you have other AT&T cell to try with?

Where did your and inlaws' number get ported out of?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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atchinson
Posts: 6
Joined: Mon Nov 16, 2009 9:12 am

Re: Call Routing Issue

Post by atchinson » Tue Jan 11, 2011 11:56 am

Yes, my wife has an ATT cell number, and she is able to call and receive calls just fine with the two Ooma numbers.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Call Routing Issue

Post by lbmofo » Tue Jan 11, 2011 12:26 pm

I think in this case, call AT&T and ask them why your new cell can't call a couple of working #s.

Other at&t numbers can call them but your new one can't.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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