3 months in and my hub quit working

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thndrlight
Posts: 3
Joined: Sun Jan 09, 2011 3:03 pm

3 months in and my hub quit working

Post by thndrlight » Sun Jan 09, 2011 3:07 pm

There are no lights, dial tone, it won't put the signal through to my router. I have the unit plugged into a surge protector, as are my computer, monitor and printer and they are all fine. This is very disappointing. I got my unit from Woot so I don't even know what to do here. Now I am without a phone. I had been very happy with it, and it was nice to not have to pay a phone bill, but maybe I will have to go back to it...

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: 3 months in and my hub quit working

Post by thunderbird » Sun Jan 09, 2011 3:28 pm

Maybe your Ooma device's power adpter failed. The first thing I would do is call customer service.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

thndrlight
Posts: 3
Joined: Sun Jan 09, 2011 3:03 pm

Re: 3 months in and my hub quit working

Post by thndrlight » Sun Jan 09, 2011 3:56 pm

I gave them a call and they are going to send a new power supply first and if that doesn't work they said they will send me a new hub! Good service so far, lets up it continues until the problem is solved.

zten
Posts: 46
Joined: Wed Dec 22, 2010 9:56 am

Re: 3 months in and my hub quit working

Post by zten » Mon Jan 10, 2011 2:50 pm

My box failed, it was something related to a power outage. They sent me a new one but with the weekend and all, it took a full 7 days to get it. The new one has been working fine. I since have gotten a UPS to protect it. You already have one, so a power outage should not have made a problem....

Only thing I might add is the little box does get pretty warm. Heat is bad for long term life. Some folks have put a loptop cooling pad under the ooma. I found that if I simply operate it in the mode of having the back-lights off, it runs much cooler. So that is the way I am running now. As long as the service is working well, I never tough the box anyway, so I don;t need all the pretty blue lights.

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