Billing for Premier when I have Basic Plan

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mitalikamat
Posts: 1
Joined: Mon Jan 03, 2011 7:00 pm

Billing for Premier when I have Basic Plan

Post by mitalikamat » Mon Jan 03, 2011 7:04 pm

I have been billed premiere rates my account says Basic. Is there a number I can reach them at? :shock:
Should I just dispute the charges?

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Billing for Premier when I have Basic Plan

Post by southsound » Mon Jan 03, 2011 7:32 pm

Welcome to ooma and to the forum!

The best way to resolve the billing issue is to call ooma at 888 711-6662 during business hours and tell them what is happening. ooma is a really fair outfit and will be happy to adjust anything that is not correct. You could dispute the charges but that would just be an additional hassle that shouldn't be required with ooma.

One more thing to check... at the end of your trial period, what happens depends on what unit you have and what you have done regarding service level. The hub/scout core (white) package had a plan where after the free Premier trial, it just went away unless you opted in and set up a credit card for billing. The Telo (newer black unit) uses an opt-out system where if you don't opt out, the system assumes you want to continue with Premier and bills your credit card. If you have a Telo then this may be the cause for the billing. Either way, ooma will take care of it for you.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

ntoy

Re: Billing for Premier when I have Basic Plan

Post by ntoy » Tue Jan 04, 2011 10:33 am

mitalikamat wrote:I have been billed premiere rates my account says Basic. Is there a number I can reach them at? :shock:
Should I just dispute the charges?
Hello,

You were auto enrolled into monthly premier if you did not opt out of premier during your trial period. You will need to contact our support line if you wish to cancel.

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