need a new phone number.

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luducris
Posts: 1
Joined: Fri Dec 24, 2010 1:29 pm

need a new phone number.

Post by luducris » Fri Dec 24, 2010 1:37 pm

Hi, We have the Ooma Telo, been using it since October and we Love it. My question is, we plan on moving in a couple of months to a different area code. How do I get a new phone number with the correct area code?

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: need a new phone number.

Post by southsound » Fri Dec 24, 2010 1:58 pm

Two choices -
If you have Premier, you can keep your existing number for your friends that live in your current area and get a new one for the new area - you do this by calling ooma support at 888 711-6662. Since you will probably want your new number to be your primary one, you can ask them to just move your existing number to the secondary position when you add the new one. You can even set them up with different rings so you can tell which number they called to reach you. Premier has some great features that make it a good value. The second number is just one of them.

If you would prefer not to have the additional cost of Premier, just call the same number when you move and have them change it for you to the new area code. I believe the fee to do this is about $20.

In either case, make sure to change your Service Address in my.ooma.com so emergency reponders know where to find you.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

sweeth20
Posts: 1
Joined: Tue Dec 28, 2010 7:33 pm

Re: need a new phone number.

Post by sweeth20 » Tue Dec 28, 2010 7:38 pm

Good luck!
I have been waiting on a new phone number for six months and all I'm told is there are none available.
Have contacted Ooma on several occasions and get no help at all.
Like I said - Good luck!

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: need a new phone number.

Post by oomg » Fri Dec 31, 2010 9:01 am

Cheap work around... get a Google Voice # in your new area, or get one of those dang fangled MagicJacks with a number assigned to your new area (whether temporary or permanent). The one thing MagicJack seems to do well is forward calls.
So, forward your MJ number to your existing Ooma number. those in your new area will call the new MJ number, and all your old friends can continue to call your old number. $20/year is fairly cheap, and it does have the added benefit of providing a back-up in the event of an outage on the Ooma system.
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

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