porting

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taylor2767
Posts: 10
Joined: Thu Dec 16, 2010 8:41 am

porting

Post by taylor2767 » Thu Dec 16, 2010 8:47 am

What is the issue with Ooma being entirely to slow with the proting process. I sent LOA in addition to a email copy of my phone bill. This was rejected apparently because I didn't include my middle initial on the online port request. Easy fix send paper attachment to LOA dept. One week later no new updates and call after call to support and I get the same old response we are working on it and will update you, but I haven't received one response. Why is that cell companies can port within hours and Ooma takes 3-4 weeks? They were very efficient in charging my credit card for the port in 24hrs. I hope this is not a sign of things to come.

STBXXL
Posts: 8
Joined: Sat Dec 04, 2010 1:42 pm

Re: porting

Post by STBXXL » Thu Dec 16, 2010 9:53 am

My experience is difference so far. I ordered the port on 12/13 via their web page. During this order I also uploaded our latest phone bill (at&). One day later I got the info that my data was verified and that the port was initiated with an estimated completion date on 12/22. Just yesterday at&t has confirmed the port for that day. So if this confirmed date holds up it "only" will take 9 days.

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lbmofo
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Location: Greater Seattle
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Re: porting

Post by lbmofo » Thu Dec 16, 2010 9:59 am

That's great. If that date holds true, then you are on par with current record of 9 days. I guess common theme here is that with AT&T, things move pretty fast relatively speaking. viewtopic.php?t=9186#p63878
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: porting

Post by EricJRW » Thu Dec 16, 2010 10:04 am

Port requested in 11/23. Port completed on 12/6. No issues.

In reading posts, it's not ooma that slows the process, it seems more times than not it's the phone company/provider you are/were with. Cable companies seem to be the worst (big surprise). For every day the phone company drags their feet (this missing middle initial sounds like a good excuse), that's one more day of service they can charge you for (on my old service that's about a buck a day). So I suspect some phone "companies" follow the porting process to the letter, and if every i is not dotted and t crossed, they slow the process down.

BTW, I was with AT&T.
Last edited by EricJRW on Thu Dec 16, 2010 1:03 pm, edited 1 time in total.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

taylor2767
Posts: 10
Joined: Thu Dec 16, 2010 8:41 am

Re: porting

Post by taylor2767 » Thu Dec 16, 2010 11:45 am

9days hmmmmm. I also did the online port on 12/5/10 still no confirmed date. There seems to be a lot of finger pointing between both sides.

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: porting

Post by EricJRW » Thu Dec 16, 2010 1:04 pm

Who is providing your phone service?
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

taylor2767
Posts: 10
Joined: Thu Dec 16, 2010 8:41 am

Re: porting

Post by taylor2767 » Thu Dec 16, 2010 6:57 pm

Re: porting

Postby EricJRW » Thu Dec 16, 2010 1:04 pm
Who is providing your phone service?


Phonepower another VOIP company

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: porting

Post by EricJRW » Fri Dec 17, 2010 6:51 am

I see. I might be mistaken, but I seem to recall reading that getting a number ported away from MagicJack was also taking someone an unusually long time.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

taylor2767
Posts: 10
Joined: Thu Dec 16, 2010 8:41 am

Re: porting

Post by taylor2767 » Sat Dec 18, 2010 6:00 am

EricJRW wrote:I see. I might be mistaken, but I seem to recall reading that getting a number ported away from MagicJack was also taking someone an unusually long time.
Well the good news is that I finally got a confirmation date for the port.

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: porting

Post by EricJRW » Sat Dec 18, 2010 7:52 am

Cool... For me, it feels so good to have cut the cord with AT&T.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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