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#70921 by taylor2767
Thu Dec 16, 2010 8:47 am
What is the issue with Ooma being entirely to slow with the proting process. I sent LOA in addition to a email copy of my phone bill. This was rejected apparently because I didn't include my middle initial on the online port request. Easy fix send paper attachment to LOA dept. One week later no new updates and call after call to support and I get the same old response we are working on it and will update you, but I haven't received one response. Why is that cell companies can port within hours and Ooma takes 3-4 weeks? They were very efficient in charging my credit card for the port in 24hrs. I hope this is not a sign of things to come.
#70929 by STBXXL
Thu Dec 16, 2010 9:53 am
My experience is difference so far. I ordered the port on 12/13 via their web page. During this order I also uploaded our latest phone bill (at&). One day later I got the info that my data was verified and that the port was initiated with an estimated completion date on 12/22. Just yesterday at&t has confirmed the port for that day. So if this confirmed date holds up it "only" will take 9 days.
#70930 by lbmofo
Thu Dec 16, 2010 9:59 am
That's great. If that date holds true, then you are on par with current record of 9 days. I guess common theme here is that with AT&T, things move pretty fast relatively speaking. viewtopic.php?t=9186#p63878
#70931 by EricJRW
Thu Dec 16, 2010 10:04 am
Port requested in 11/23. Port completed on 12/6. No issues.

In reading posts, it's not ooma that slows the process, it seems more times than not it's the phone company/provider you are/were with. Cable companies seem to be the worst (big surprise). For every day the phone company drags their feet (this missing middle initial sounds like a good excuse), that's one more day of service they can charge you for (on my old service that's about a buck a day). So I suspect some phone "companies" follow the porting process to the letter, and if every i is not dotted and t crossed, they slow the process down.

BTW, I was with AT&T.
Last edited by EricJRW on Thu Dec 16, 2010 1:03 pm, edited 1 time in total.
#70944 by taylor2767
Thu Dec 16, 2010 11:45 am
9days hmmmmm. I also did the online port on 12/5/10 still no confirmed date. There seems to be a lot of finger pointing between both sides.
#70950 by EricJRW
Thu Dec 16, 2010 1:04 pm
Who is providing your phone service?
#70985 by taylor2767
Thu Dec 16, 2010 6:57 pm
Re: porting

Postby EricJRW » Thu Dec 16, 2010 1:04 pm
Who is providing your phone service?




Phonepower another VOIP company
#71002 by EricJRW
Fri Dec 17, 2010 6:51 am
I see. I might be mistaken, but I seem to recall reading that getting a number ported away from MagicJack was also taking someone an unusually long time.
#71069 by taylor2767
Sat Dec 18, 2010 6:00 am
EricJRW wrote:I see. I might be mistaken, but I seem to recall reading that getting a number ported away from MagicJack was also taking someone an unusually long time.


Well the good news is that I finally got a confirmation date for the port.
#71072 by EricJRW
Sat Dec 18, 2010 7:52 am
Cool... For me, it feels so good to have cut the cord with AT&T.

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