Opting out of directory assistance?

Got something else to discuss that is not covered by the previous forums? Post it here!
User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Opting out of directory assistance?

Post by lbmofo » Tue Dec 07, 2010 7:24 pm

Oops.

Supposedly, (XXX)-555-4141 gets you directory assistance so I think any area code + 555-4141 will incur the 99 cents charge to the prepaid account.

http://www.dslreports.com/forum/remark,5628083

Maybe Ooma can put 700-555-4141 in the exception table and disallow it.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

leob
Posts: 31
Joined: Tue Dec 07, 2010 11:11 am

Re: Opting out of directory assistance?

Post by leob » Tue Dec 07, 2010 7:36 pm

Directory assistance is (xxx) 555-1212.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Opting out of directory assistance?

Post by lbmofo » Tue Dec 07, 2010 7:37 pm

leob wrote:Directory assistance is (xxx) 555-1212.
Check out the first post of that thread I posted.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

leob
Posts: 31
Joined: Tue Dec 07, 2010 11:11 am

Re: Opting out of directory assistance?

Post by leob » Tue Dec 07, 2010 8:02 pm

Who cares about what Vonage does or did?
I could not find any other mention of 555-4141 as DA, whereas 555-1212 is proverbial.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Opting out of directory assistance?

Post by lbmofo » Tue Dec 07, 2010 8:31 pm

leob wrote:Who cares about what Vonage does or did?
I could not find any other mention of 555-4141 as DA, whereas 555-1212 is proverbial.
It isn't just Vonage.

http://www.sun-isp.com/faq_voip.php

"27. Will I get a directory listing for my VOIP phone number?
No, you will not get a directory listing for your new phone number. Directory assistance is available for $.99 per call by calling 1-(area code)-555-4141."


http://www.sundance-communications.com/ ... tml#000004

"On Optimum Voice, it takes you to Directory Assistance."

http://en.wikipedia.org/wiki/Area_code_700

"....700-555-4141....this will not work with most cellular and VOIP systems"
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

leob
Posts: 31
Joined: Tue Dec 07, 2010 11:11 am

Re: Opting out of directory assistance?

Post by leob » Tue Dec 07, 2010 9:31 pm

Fine, for whatever reason a few VoIP providers started using 555-4141 as DA.
Still, the questions stand: why not the standard 555-1212, how to opt out of it, and why does Ooma insist on charging for 700-555-4141?

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Opting out of directory assistance?

Post by lbmofo » Tue Dec 07, 2010 9:56 pm

leob wrote:Still, the questions stand: why not the standard 555-1212, how to opt out of it, and why does Ooma insist on charging for 700-555-4141?
The standard 555-1212 also works with Ooma (charge of $0.99).
I am taking a wild guess but (area code)-555-4141 becoming a DA call may have to do with the communications platforms that Ooma uses? (The Hub uses Asterisk, Telo uses Freeswitch)
Not sure if Ooma is insisting on charging since they gave you a refund. I think with the way the system is behaving, they'd want to see you avoid dialing 700-555-4141 unless you really want DA.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Opting out of directory assistance?

Post by Bobby B » Wed Dec 08, 2010 3:47 pm

Our carrier team added a change so that any calls to 700 numbers will be directed to a "Your call cannot be completed" message, instead of to the 411 service.
Bobby B

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Opting out of directory assistance?

Post by lbmofo » Wed Dec 08, 2010 4:25 pm

Bobby B wrote:Our carrier team added a change so that any calls to 700 numbers will be directed to a "Your call cannot be completed" message, instead of to the 411 service.
Now, that's a quick turnaround!

Not sure if the fix is not in or what but when using the Ooma app, I found the following:

Of the 2 "Verify your long distance" numbers,

700-555-4141 <-- still connects to 411 and charges $0.99
your area code-700-4141 <-- tried a couple of area codes and got "your call can not be completed"
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

leob
Posts: 31
Joined: Tue Dec 07, 2010 11:11 am

Re: Opting out of directory assistance?

Post by leob » Wed Dec 08, 2010 6:01 pm

Bobby B wrote:Our carrier team added a change so that any calls to 700 numbers will be directed to a "Your call cannot be completed" message, instead of to the 411 service.
Thank you. I am not going to test it, though. ;)

Post Reply