I can't page people with ooma

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fly_fish_boy
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Joined: Mon Dec 06, 2010 8:31 pm

I can't page people with ooma

Post by fly_fish_boy » Mon Dec 06, 2010 8:53 pm

I have a pager - you know those little black things that you wear on your belt. You can call me old fashioned if you want, but the fact is that my work environment is not very conducive to a cell phone, but a pager works really good for me.

Anyhow, my wife cannot page me from our ooma number. It rings three times, and then does that triple beep thing and says:
"We're sorry, you call cannot be completed as dialed, please check the number and try again."

I know it is an ooma thing. My friend who has magic jack is able to page me o.k. Every other number and type of phone I have tried works o.k. I am not sure what the deal is, but it sure would be nice if I could page people from my ooma number.

Anyone have any ideas?

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lbmofo
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Re: I can't page people with ooma

Post by lbmofo » Mon Dec 06, 2010 11:14 pm

fly_fish_boy wrote:"We're sorry, you call cannot be completed as dialed, please check the number and try again."
We're sorry, your call can not be completed as dialed

This sure sounds like a traditional landline message to me. But you can call into Ooma customer service to see why you can't dial your pager number.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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murphy
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Re: I can't page people with ooma

Post by murphy » Tue Dec 07, 2010 4:33 am

How are you dialing the pager number?
7, 10, or 11 digits?
Do you have 10 digit dialing enabled?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

fly_fish_boy
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Joined: Mon Dec 06, 2010 8:31 pm

Re: I can't page people with ooma

Post by fly_fish_boy » Tue Dec 07, 2010 11:44 am

The sound link that lbmofo provided is exactly what I hear. I have not tried calling ooma customer service yet.

I have tried paging with 7 digits, 10 digits, and 11 digits. None of them work, although I don't exactly remember what the particular "error message" was for the 10 and 11 digit options.

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EricJRW
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Re: I can't page people with ooma

Post by EricJRW » Tue Dec 07, 2010 11:52 am

Is the number you are dialing an access number, or is it a private number to your pager?

I won't ask you for a private number, but if it was an access number (something like 1-800-SKY-TEL2, and then a PIN is entered) I'm sure we'd all be willing to give the access number a call from our ooma devices.

Other than that, I think it's time to call support.

BTW, I can make a call to the SKY-TEL number, if that happens to be your paging provider.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
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ntoy

Re: I can't page people with ooma

Post by ntoy » Tue Dec 07, 2010 2:56 pm

fly_fish_boy wrote:The sound link that lbmofo provided is exactly what I hear. I have not tried calling ooma customer service yet.

I have tried paging with 7 digits, 10 digits, and 11 digits. None of them work, although I don't exactly remember what the particular "error message" was for the 10 and 11 digit options.
Hello,

Have you been able to call your pager before? Could be a routing issue with our carrier. When you call our support line, it would be best to capture some details: pager number, date, time, & exact symptom so that we can escalate appropriately.

fly_fish_boy
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Re: I can't page people with ooma

Post by fly_fish_boy » Wed Dec 08, 2010 8:48 pm

So, I tried paging myself tonight from my friend's phone who has an ooma telo (I have a hub). The page worked and went through! I thought maybe it was the hub, but as soon as I got home I tried it with my phone and it worked. I don't know if ooma did anything to fix it or not, but it works now and I am very happy. Thank you ooma!

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EricJRW
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Re: I can't page people with ooma

Post by EricJRW » Thu Dec 09, 2010 9:08 am

Very cool!
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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lbmofo
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Re: I can't page people with ooma

Post by lbmofo » Thu Dec 09, 2010 9:58 am

EricJRW wrote:ooma hub with one scout (looking to add a few more)
OT but best place to get them is eBay. I've gotten mine for $20 something or less.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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EricJRW
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Re: I can't page people with ooma

Post by EricJRW » Thu Dec 09, 2010 5:45 pm

lbmofo wrote:
EricJRW wrote:ooma hub with one scout (looking to add a few more)
OT but best place to get them is eBay. I've gotten mine for $20 something or less.
Just go a bit more OT, but these are hot items on ebay these days... I managed to get a used one for $12.50, but new ones are going for at least $30, sometimes nearly $50. I figure it was the deal at buy.com that heated up the market. Dang my luck.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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