Customer support still lacking!!! What does it take!!

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jamie985
Posts: 20
Joined: Mon Jan 25, 2010 10:27 pm

Re: Customer support still lacking!!! What does it take!!

Post by jamie985 » Tue Dec 07, 2010 7:52 am

You mention a network log; why hasn't OOMA support asked for this? They have an issue with their unit that they need to troubleshoot. OOMA support has still not replied over the last several days since my first posting here; that shows their "second level of support" is not very responsive; hence the subject line of my original post!

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Customer support still lacking!!! What does it take!!

Post by EricJRW » Tue Dec 07, 2010 8:28 am

jamie985 wrote:You mention a network log; why hasn't OOMA support asked for this? They have an issue with their unit that they need to troubleshoot. OOMA support has still not replied over the last several days since my first posting here; that shows their "second level of support" is not very responsive; hence the subject line of my original post!
I was think the same thing... My DVR has the "create log" (and even send it I think, if connected to a network) built in. But maybe support can access your device anytime they want, so they don't need customers to create logs?

If they expect users to sniff their network, then support really should step the customer through this. It's not in the typical home user's tool set (and why would anyone think to do it if not asked?).

PS. Check out murphy's post about the ooma tunnel: viewtopic.php?f=6&t=10184&p=70282#p70282
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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