When I did my registration I was given local number for Onalaska WI which I thought it will be local for Lacrosse WI.
How do I over come this? Any help would help
ps: Onalaska and LaCrosse both are in same county.
If it's the latter, it's time to get used to it. My area (PA) has had 10 digit dialing for all calls for over 10 years. My house now has three different area codes due to area code overlays.
If it is an actual regional or long distance call, you need to determine which exchanges are in the local call group and pick your number from that group.
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Telo2 with 2 Handsets and a Linx
Think of it like you do your cell phone (since most cell phones have free long distance to the US). You can call anywhere in the US for free (except with a cell phone you will pay air time), but people calling you from out of the area will pay because they are calling long distance.
If you want people from out of the area to be able to call you for free, consider adding additional phone numbers in their calling center (possibly Lacrosse WI?). Then they can call a number that is local to them. You could also change your primary number the same way. You are not charged for outgoing long distance, so it is really a matter of setting your ooma up for the most convience of those calling you. Tech support can make the change in your main number if you so desire. I recommend against using email to contact them - call 1 888 711-6662 when you have some time to spare. Hold time is typically 30+ minutes, but well worth it.
You might want to investigate before calling them - do numbers in the Lacrosse WI rate center have a larger calling area than where you are? If so, then you really do want to change your main number to one from their rate center. (You can check your local phone book to see if the Lacrosse numbers are local for people living in your part of town.)
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