Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#65413 by BJN2
Fri Sep 24, 2010 7:44 am
I get frequent calls from a number that leaves brief blank messages. These calls show up in the message list, but never show up in the call log so I can block the number. How do robocallers circumvent the Ooma call log?

Where do customer send feature requests? The problem would be easily solved by allowing manual entry of a number to a personal blacklist.
#65416 by BJN2
Fri Sep 24, 2010 8:11 am
I went back through my settings, and found that I had actually entered the number in question via the personal blacklist control panel (my modified feature request, provide access to blacklist additions via a message log control). I had my personal blacklist set to the default "send to voicemail", so I changed that to the disconnect message. If I'm interpreting the settings correctly, I assume this will fix the problem. I don't understand why a blocked number that can leave a message isn't listed in the call log - with a flag that indicates blacklist status.
#66378 by cylooma
Thu Oct 07, 2010 8:36 am
BJN2 wrote:I went back through my settings, and found that I had actually entered the number in question via the personal blacklist control panel (my modified feature request, provide access to blacklist additions via a message log control). I had my personal blacklist set to the default "send to voicemail", so I changed that to the disconnect message. If I'm interpreting the settings correctly, I assume this will fix the problem. I don't understand why a blocked number that can leave a message isn't listed in the call log - with a flag that indicates blacklist status.

I have the exact settings as yours and experience the same. Whenever I add a number to the blacklist, the number will not show on the call log anymore. It is weird.

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