Calls fail to show up in log

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BJN2
Posts: 8
Joined: Fri Sep 24, 2010 7:38 am

Calls fail to show up in log

Post by BJN2 » Fri Sep 24, 2010 7:44 am

I get frequent calls from a number that leaves brief blank messages. These calls show up in the message list, but never show up in the call log so I can block the number. How do robocallers circumvent the Ooma call log?

Where do customer send feature requests? The problem would be easily solved by allowing manual entry of a number to a personal blacklist.

BJN2
Posts: 8
Joined: Fri Sep 24, 2010 7:38 am

Re: Calls fail to show up in log

Post by BJN2 » Fri Sep 24, 2010 8:11 am

I went back through my settings, and found that I had actually entered the number in question via the personal blacklist control panel (my modified feature request, provide access to blacklist additions via a message log control). I had my personal blacklist set to the default "send to voicemail", so I changed that to the disconnect message. If I'm interpreting the settings correctly, I assume this will fix the problem. I don't understand why a blocked number that can leave a message isn't listed in the call log - with a flag that indicates blacklist status.

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StevenJohn
Posts: 654
Joined: Tue May 12, 2009 11:40 pm
Location: East Tennessee

Re: Calls fail to show up in log

Post by StevenJohn » Thu Oct 07, 2010 8:04 am

Sometimes the call log is really slow to update. I do wish that was fixed.

sj

cylooma
Posts: 28
Joined: Fri Aug 13, 2010 9:48 pm
Location: S. CAL

Re: Calls fail to show up in log

Post by cylooma » Thu Oct 07, 2010 8:36 am

BJN2 wrote:I went back through my settings, and found that I had actually entered the number in question via the personal blacklist control panel (my modified feature request, provide access to blacklist additions via a message log control). I had my personal blacklist set to the default "send to voicemail", so I changed that to the disconnect message. If I'm interpreting the settings correctly, I assume this will fix the problem. I don't understand why a blocked number that can leave a message isn't listed in the call log - with a flag that indicates blacklist status.
I have the exact settings as yours and experience the same. Whenever I add a number to the blacklist, the number will not show on the call log anymore. It is weird.
Cox HSI -> Motorola cable modem -> Netgear wndr3700 w/ Qos -> Ooma Telo -> Uniden DECT2188-3

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