Web Portal Failing at Checkout

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pjcnlv
Posts: 2
Joined: Mon Sep 20, 2010 8:08 pm

Web Portal Failing at Checkout

Post by pjcnlv » Mon Sep 20, 2010 8:09 pm

I attempted to upgrade to premier with number port tonight and the Portal crashes and displays an error page at the third step.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Web Portal Failing at Checkout

Post by lbmofo » Mon Sep 20, 2010 8:41 pm

Last time I was helping a friend order port, I browsed back to hold my step, cleared history, cookies and tried again successfully.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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pjcnlv
Posts: 2
Joined: Mon Sep 20, 2010 8:08 pm

Re: Web Portal Failing at Checkout

Post by pjcnlv » Tue Sep 21, 2010 9:46 am

It finally went through but Ooma nailed by card four times for $119.95.

It will be interesting to see how this turns out.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Web Portal Failing at Checkout

Post by lbmofo » Tue Sep 21, 2010 9:54 am

Oh no, should be able to get the credit back w/o problems.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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ntoy

Re: Web Portal Failing at Checkout

Post by ntoy » Wed Sep 22, 2010 12:32 pm

Hello,

We apologize for the system billing mishap. We are still investigating the issue.
We already credited back your account.

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