Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#65124 by SecurityTech
Mon Sep 20, 2010 2:27 pm
I have noticed that the "My Ooma" web portal seems to be really slow; that is, page response of 5 to 10 seconds. For example, after entering login info and then also after selecting voicemail. I have benchmarked my Internet connection and I routinely get 8+Mbps downstream and 1+Mbps upstream with ping response typical of 80ms when doing speedtest.com benchmarking to servers located in Palo Alto, CA. I do think this is a problem isolated with Ooma as all other websites respond within about 2 seconds or typically less. Anyone else experiencing poor site response from Ooma?
#65143 by southsound
Mon Sep 20, 2010 5:27 pm
You have to understand the sophisticated hardware that ooma uses. The server running my.ooma.com and, in fact, even their SIP services, runs a number of much more important processes - and in fact, the ooma services are just threads that run in background on their military-quality specialized system.

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In times like these, those processes may be given a lower priority than others shown in the menu below.

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#65148 by nn5i
Mon Sep 20, 2010 7:08 pm
A quarter-century ago I was the systems manager at the Bradfield Computer Center of Southern Methodist University. This housed a large IBM mainframe, for whose operating system software (MVS) I was responsible. I had a modest staff of systems programmers.

We could work on the system, accepting a small risk of outages, during most processing times -- even during registration, a major application -- and while, for instance, payroll was running. But there was one application that was considered so sacrosanct that my whole staff had to stand by in case of problems, but were not allowed to do any work at all for fear of causing a burp.

What was this sacrosanct mainframe application? Remember, this was SMU, which sometimes calls itself The Harvard of the South. It was -- so help me -- sorority rush.
#65150 by southsound
Mon Sep 20, 2010 7:58 pm
nn5i wrote:A quarter-century ago I was the systems manager at the Bradfield Computer Center of Southern Methodist University. This housed a large IBM mainframe, for whose operating system software (MVS) I was responsible. I had a modest staff of systems programmers.

We could work on the system, accepting a small risk of outages, during most processing times -- even during registration, a major application -- and while, for instance, payroll was running. But there was one application that was considered so sacrosanct that my whole staff had to stand by in case of problems, but were not allowed to do any work at all for fear of causing a burp.

What was this sacrosanct mainframe application? Remember, this was SMU, which sometimes calls itself The Harvard of the South. It was -- so help me -- sorority rush.

My parents told me about things like that. As I recall, back then, you didn't have many of the conviences of modern programming. In fact, even though modern programs are written with zeros and ones, they said that some of you pioneers only had zeros! Ah, my hat goes off to some of our elder pioneers. :P

Just joking, Carl, but I recall having the first 2400 bps bbs system in Fairfield, CA and a paying $1000 for a 20 mb drive back in that same timeframe. And just last week I bought a 500 gb backup drive for my laptop for about $60!
#65433 by StevenJohn
Fri Sep 24, 2010 11:07 am
Can anyone refer me to an internet site that is slower than my.ooma.com? I think ooma may have a winner in the top slowest sites.

I love Ooma, but my.ooma.com is on dial-up.

sj
#65442 by rllaysatx
Fri Sep 24, 2010 11:53 am
I agree, I really like the Ooma experience, that is until I get online and try to organize my inbox -- everything takes forever. In the beginning I thought it would eventually be fixed, but 1 year later, still the same problem -- Very Frustrating!!
#65449 by southsound
Fri Sep 24, 2010 12:34 pm
StevenJohn wrote:I love Ooma, but my.ooma.com is on dial-up.

sj

Maybe that's what happened to the 2400bps modem I was talking about a couple of posts ago! :P
#66096 by johncasey37
Mon Oct 04, 2010 9:53 am
Yes, OOMA web site is very slow. Does frustrate me.

Where ever the bottle neck is, it should be upgraded.

As a System Analysts for many years, simple guide lines.

Monitoring memory, cpu, storage and network traffic:

When any item hit 60% of capacity, then we would plan an upgrade, which can be a good bit of research(how much $$).
When threshold hit 80% of capacity, we would schedule the upgrade, and then do it.

A common notion, is that a system can run fine up to near the 100% mark. This is not true, as performance drops off rapidly as a system gets loaded up.

I would gladly store and process my own call logs, VM, etc. on my PC if the option existed. If enough people chose that possible future option :) , it may take some load off the ooma servers. Just a thought.

But, I love my ooma lines....
#66097 by southsound
Mon Oct 04, 2010 10:04 am
johncasey37 wrote:When any item hit 60% of capacity, then we would plan an upgrade, which can be a good bit of research(how much $$).
When threshold hit 80% of capacity, we would schedule the upgrade, and then do it.

I am glad to pass on the rumor that ooma has done just that and they are planning on an upgrade soon. A janitor at the Palo Alto facility told me he found the following information on a decision tree as the more expensive but best fit option. I believe it is information obtained from Intel:
The Intel Pentium II processors deliver excellent performance for all PC software and are fully compatible with existing Intel Architecture-based software. The latest Pentium II processor, at 450 MHz, extends processing power further by offering performance headroom for business media, communication and Internet capabilities. Software designed for Intel’s MMX technology unleashes the full multimedia capabilities of these processors including full-screen, full-motion video, enhanced color, and realistic graphics. The Pentium II processor brings excitement to your PC experience. Systems based on Pentium II processors also include the latest features to simplify system management and lower the total cost of ownership for large and small business environments. The Pentium® II processor offers great performance for today's and tomorrow's applications.
#66113 by lbmofo
Mon Oct 04, 2010 2:50 pm
Earlier this afternoon, it was really bad. Ooma really needs to move off their current platform with 6502 processors running at 1.023 MHz.

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