Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#4290 by garg11
Tue Mar 10, 2009 8:13 am
Does anyone received the answer WTF?
Last edited by garg11 on Tue Mar 10, 2009 9:25 am, edited 1 time in total.
#4294 by Darwin
Tue Mar 10, 2009 8:33 am
My line also having the same problem this morning.

The fix, hopefully to every one too, is by just unplugging the Ooma for at least 30 sec.
#4300 by Dennis P
Tue Mar 10, 2009 9:07 am
There is a Internet peering problem at one of our partners, which is causing inbound and outbound call failures either on the signaling side, or with one-way audio. We've escalated the problem and I will let everyone know when the problem is fixed.
#4303 by Dennis P
Tue Mar 10, 2009 9:31 am
Yep, confirmed. Service should have recovered at 10:09AM PDT. We received word that the outage was triggered by a hardware problem.
#4336 by csherid
Tue Mar 10, 2009 3:46 pm
I had the same problem in New Jersey at around 11:30 AM Tuesday.
Thank you Dennis for letting us know that the problem was identified and that it was hardware. Otherwise I would have thought that maybe ooma was overwhelmed with too many callers and that it was likely to start to happen on a regular basis; that's what I had been thinking.

Imagine Verizon letting you know what the problem was -- it wouldn't happen in a 100 years.

Thanks!

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