Can't receive incoming calls

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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garg11
Posts: 22
Joined: Wed Dec 24, 2008 12:41 pm
Location: NYC

Re: Can't receive incoming calls

Post by garg11 » Tue Mar 10, 2009 8:13 am

Does anyone received the answer WTF?
Last edited by garg11 on Tue Mar 10, 2009 9:25 am, edited 1 time in total.
Thanks God, ooma and USA.

atici
Posts: 176
Joined: Fri Oct 03, 2008 8:22 am

Re: Can't receive incoming calls

Post by atici » Tue Mar 10, 2009 8:18 am

Relax. I am sure someone will fix it soon. In fact my line works now.

Darwin
Posts: 9
Joined: Mon Mar 09, 2009 7:38 pm

Re: Can't receive incoming calls

Post by Darwin » Tue Mar 10, 2009 8:33 am

My line also having the same problem this morning.

The fix, hopefully to every one too, is by just unplugging the Ooma for at least 30 sec.

CNA
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Joined: Tue Mar 10, 2009 8:56 am

Re: Can't receive incoming calls

Post by CNA » Tue Mar 10, 2009 8:57 am

I'm having the same problem 703 area code does anyone know what we should do?

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Dennis P
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Re: Can't receive incoming calls

Post by Dennis P » Tue Mar 10, 2009 9:07 am

There is a Internet peering problem at one of our partners, which is causing inbound and outbound call failures either on the signaling side, or with one-way audio. We've escalated the problem and I will let everyone know when the problem is fixed.

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garg11
Posts: 22
Joined: Wed Dec 24, 2008 12:41 pm
Location: NYC

Re: Can't receive incoming calls

Post by garg11 » Tue Mar 10, 2009 9:24 am

It was fixed! area 201 NJ
Thanks God, ooma and USA.

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Dennis P
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Re: Can't receive incoming calls

Post by Dennis P » Tue Mar 10, 2009 9:31 am

Yep, confirmed. Service should have recovered at 10:09AM PDT. We received word that the outage was triggered by a hardware problem.

CamFam
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Joined: Tue Mar 10, 2009 7:50 am

Re: Can't receive incoming calls

Post by CamFam » Tue Mar 10, 2009 11:14 am

Thanks Dennis P and Ooma for keeping your customers informed.

csherid
Posts: 5
Joined: Fri Dec 12, 2008 10:33 pm

Re: Can't receive incoming calls

Post by csherid » Tue Mar 10, 2009 3:46 pm

I had the same problem in New Jersey at around 11:30 AM Tuesday.
Thank you Dennis for letting us know that the problem was identified and that it was hardware. Otherwise I would have thought that maybe ooma was overwhelmed with too many callers and that it was likely to start to happen on a regular basis; that's what I had been thinking.

Imagine Verizon letting you know what the problem was -- it wouldn't happen in a 100 years.

Thanks!

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