Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#4253 by Darwin
Mon Mar 09, 2009 7:41 pm
I blacklisted a certain number and somehow, every day my phone still ring and suprise to see this number.

The number is (410) 774-8549.

Thanks
#4330 by rbuck
Tue Mar 10, 2009 3:07 pm
Do you by any chance have another number forwarding to your Ooma number? If that is the case, I've found that the blacklisting will not work. For instance.. When I purchased Ooma, I immediately setup a call forward from my (123)123-4567 number to point to my new temporary Ooma (321)321-7654 number.

If the blacklisted caller calls (321)321-7654 it will be blocked. If they call (123)123-4567 it will go through. This is a temporary problem until my Port goes through, which takes for EVER.
#4338 by Darwin
Tue Mar 10, 2009 4:04 pm
No, I didn't use the call forwarding. Anyway, Dennis P sent me a couple email and they check that somehow that number did not go to their blacklist server.

I have a better luck porting my number, took about 24 days after I sent all correct information.
#4533 by toddbecker
Thu Mar 12, 2009 4:30 pm
rbuck wrote:Do you by any chance have another number forwarding to your Ooma number? If that is the case, I've found that the blacklisting will not work. For instance.. When I purchased Ooma, I immediately setup a call forward from my (123)123-4567 number to point to my new temporary Ooma (321)321-7654 number.

If the blacklisted caller calls (321)321-7654 it will be blocked. If they call (123)123-4567 it will go through. This is a temporary problem until my Port goes through, which takes for EVER.

Is this still true?
#5278 by gjjack
Tue Mar 24, 2009 7:12 am
I have have this problem also. I have my QWEST home phone forwarding to my Ooma number until porting is complete, but any blacklisted number calling the Qwest number and forwarding to Ooma is not being trapped/blocked by Ooma. I did a test by blocking my cell phone. If I call the Ooma number directly, it's blocked, but if I call the qwest number and forward to Ooma, the cell is not blocked.
#5292 by gjjack
Tue Mar 24, 2009 8:57 am
Yes, the Qwest number does have caller id. the number that forwards also shows up in the Ooma log correctly and displays the blacklist shield, but my phone rings instead of being blocked.
#5374 by Bobby B
Wed Mar 25, 2009 4:28 pm
I think the fix for the (410) XXX-XXXX number going through in the original thread should resolve the problem you're currently experiencing with the call forwarded numbers going through. I think the fix should be tested and deployed within the next couple weeks.

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