Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#63887 by jmulder
Fri Sep 03, 2010 5:21 pm
I carefully followed the instructions and connected a 2wire modem/router to Ooma Modem port and Ooma Home to my PC1. Everything worked except I had problems accessing my 2wire setup pages from my PC1. I have another PC (PC2) connected to another port on the 2wire and a laptop that connects via the WiFi. PC2 and the laptop had no connectivity issues. So I decided I did not need to access the Ooma setup and moved my PC1 connection directly to the 2wire. After I did this I found that I had some internet connection problems where my internet connection to PC1 was intermittant. A download would download for about 5 seconds and stop for about a minute over and over. When I unplugged the Ooma power the download would continue uninterrupted. So I reconnected PC1 to the Ooma home port and I still have internet connection problems and I still have problems with the 2wire pages not coming up.

When I first connected the Ooma I could see the Ooma listed on my 2wire Home Network with some note about DMZ. Now I see one connection listed as just an IP address with no DMZ note and there is no connection for my PC1. I don't really understand networks and I've been reading lots of posts here. But I don't understand why it looks like my Ooma and PC1 are fighting over the same IP address. That would also explain my internet connectivity issues with PC1. I have no idea how to fix this or why this has happened. I have rebooted all devices many times in the order stated in the manual. The internet connectivity issues occur with no Ooma calls. Any help will be greatly appreciated.
#66011 by n8399
Sat Oct 02, 2010 11:46 am
Solid tips in this topic http://www.ooma.com/forums/viewtopic.php?f=2&t=9430. Router to Ooma Modem port and Ooma Home to my laptop is accessing router login page with following tweak. Link's easiest tweak:
cylooma wrote:Once I setup my Telo behind my router, I connect a cat5 cable to the "Home network" port from my laptop directly. Then I went to http://setup.ooma.com, Advanced, Port Forwarding, set port 80 to forward to the default Home port IP address 172.27.35.1. Then you should be able to hit the setup page using http://192.168.200.105 [your IP will differ http://192.168.x.x. IP can be found in router's DHCP clients list/IP. Ooma's MODEM MAC can be found in http://setup.ooma.com >Network] from behind the router.
My comments in RED text.
Assigning Ooma a static IP in router's setup facilitates DHCP and a Bookmark/Shortcut http://192.168.x.x to setup.ooma.
Last edited by n8399 on Sun Oct 03, 2010 4:05 am, edited 1 time in total.
#66037 by tommies
Sat Oct 02, 2010 10:09 pm
jmulder wrote: But I don't understand why it looks like my Ooma and PC1 are fighting over the same IP address. That would also explain my internet connectivity issues with PC1. I have no idea how to fix this or why this has happened. I have rebooted all devices many times in the order stated in the manual. The internet connectivity issues occur with no Ooma calls. Any help will be greatly appreciated.

This happens because ooma clone your PC's MAC address, and it result in both have the same ip. To fix this, you need to tell ooma to use its own build-in MAC.

Go to ooma setup page, click on Network tab. At near bottom of the page, in section 'MODEM Port MAC Address' change it to use build in, then click up date. Then power cycle your ooma and reboot your pc.

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