Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#61737 by grumpy
Sun Aug 08, 2010 7:20 am
I recently added Premier service and had difficulty adding my 2nd line number, I had to call Tech Support. Now when I go in to My Ooma to make changes for distinctive ring and call forwarding I get an error that the service is temporarily unavailable or that I can't save changes. I have restarted my Ooma but that didn't fix the issue. How do I correct this?
Thanks
#61791 by ntoy
Mon Aug 09, 2010 9:45 am
Hello,

Currently an open issue in our system. Looks like you contacted our support folks & they
manually made an override change for you.
#61795 by grumpy
Mon Aug 09, 2010 10:53 am
The over ride was just to add the 2nd line number. Now I can make calls to and from the new number but can't set any of the options. Should I call tech support to have them make the changes I need to make on it?
Thanks
#61796 by ntoy
Mon Aug 09, 2010 11:19 am
Hello,

Correct, you will need to call support to make the changes unless you assign the 2nd number to a telo handset. By logging into the 2nd number in My Ooma, this would allow you to make changes.

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