modem > router > Telo
modem > Telo > router
If it's the first way, try the second way.
Formerly employed at another VoIP company.
My opinions are my own.
The office number they are calling from is probably on the wireline (original) phone system, but cellular is on its own network, and they are affected by porting of a number differently.
Were you ever able to call your ooma from that number?
The Telo is connected to the router/modem. I will try switching tomorrow to see if it works better that way.
Thanks for your input.
The reason I ask is that I ported in a number to my Sprint cell from Bellsouth once, and months later, Bellsouth gave the number to a new customer. I worked in the area, and when I called my cell, it went to somebody else, but when I called on a cell, or had somebody call me from somewhere else, it went to my cell correctly.
I found out by filing a complaint at www.fcc.gov, and waiting for a month to hear from a Bellsouth VP answering my complaint that the port did not complete. They said I had cancelled it and resubmitted, causing the problem. In fact it was stuck in the system, and had to be cancelled and resubmitted.
In any case, he had it fixed.
So, it depends on whether your number is failing in the area it came from, or from another provider that the phone is calling from that has not updated their porting, so let us know. Porting is done based on a national database that the phone companies pull the info from. The number always belongs to the original carrier, and reverts back to them if it is cancelled, also, as I understand it. So if ooma says that the port completed without errors, then you might be able to contact the calling phone's provider to update their records based on the porting (LNP) database etc.
Post here how your situation matches above. You should probably have ooma support check for errors on the porting order.
By the way, if it is a porting problem - this type problem is inherent in LNP (local number portability) and is not usually the fault of the reveiving carrier (ooma).
Another person called and just got ringing and I saw on Verizon that my number is still being ported...according to them. I plugged my wall phone in and asked my husband to call from work. If that works then I know it is a Verizon problem.
Just want to complain to the correct party.
Thanks again for your input.