Telo upgrade turnaround time

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toddbecker
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Joined: Fri Mar 06, 2009 6:21 pm

Telo upgrade turnaround time

Post by toddbecker » Mon Jun 28, 2010 9:59 am

Does anyone know the turnaround time for a Telo upgrade for a current Hub/Scout user?

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Jerald
Posts: 67
Joined: Tue Dec 15, 2009 11:46 am
Location: Westminster, CA

Re: Telo upgrade turnaround time

Post by Jerald » Mon Jun 28, 2010 10:04 am

My update order took about 4 to 5 days. Tracking was sent to me via e-mail, shipped UPS.

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azism
Posts: 122
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Location: Tucson, AZ

Re: Telo upgrade turnaround time

Post by azism » Mon Jun 28, 2010 10:15 am

Just wondering, if I would go for the Telo unit, how would that affect the Scout unit that I am using? And can I continue to use the current telephones (AT&T) that I am using? I have four remote handsets currently plus two for the 2nd number.

:?
Tucson, AZ
Customer Since: March 13, 2009
Ooma Hardware: Telo; Linx; Bluetooth Adapter
Service: Lifetime Premier since April 2009

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Telo upgrade turnaround time

Post by murphy » Mon Jun 28, 2010 10:20 am

azism wrote:Just wondering, if I would go for the Telo unit, how would that affect the Scout unit that I am using? And can I continue to use the current telephones (AT&T) that I am using? I have four remote handsets currently plus two for the 2nd number.

:?
The scout is not compatible with the Telo. You need Telo handsets to achieve the same functionality.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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azism
Posts: 122
Joined: Fri Mar 13, 2009 6:45 am
Location: Tucson, AZ

Re: Telo upgrade turnaround time

Post by azism » Mon Jun 28, 2010 11:10 am

The scout is not compatible with the Telo. You need Telo handsets to achieve the same functionality.
Well, I guess I'll stay with what I have. With the setup I have, Main unit at the computer and the Scout at the kitchen phone (located on the wall), I just don't see how a Telo will work. The kitchen phone is the base AT&T unit for my remote AT&T handsets.

And at the price for the Telo handsets, no, I don't think so.

:cry:
Tucson, AZ
Customer Since: March 13, 2009
Ooma Hardware: Telo; Linx; Bluetooth Adapter
Service: Lifetime Premier since April 2009

toddbecker
Posts: 35
Joined: Fri Mar 06, 2009 6:21 pm

Re: Telo upgrade turnaround time

Post by toddbecker » Mon Jun 28, 2010 1:04 pm

Wouldn't "azism" be able to connect the Telo to the wall in his home, and then connect the AT&T base in the kitchen, using the standard wall jack. The Telo handset could then be configured to be line 2 or both?

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bw1
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Location: MI

Re: Telo upgrade turnaround time

Post by bw1 » Mon Jun 28, 2010 7:51 pm

toddbecker wrote:Wouldn't "azism" be able to connect the Telo to the wall in his home, and then connect the AT&T base in the kitchen, using the standard wall jack. The Telo handset could then be configured to be line 2 or both?
It sounds like he's using two different sets of AT&T cordless phones - one connected to the hub and the second connected to the scout for access to two lines (the instant second line Premier functionality). He wouldn't be able to do that currently with the Telo.

But, yes, you could use one set of 3rd party cordless phones along with one or more Telo handsets to have access to the instant second line. That's what I do now and it works well.

toddbecker
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Joined: Fri Mar 06, 2009 6:21 pm

Re: Telo upgrade turnaround time

Post by toddbecker » Wed Jun 30, 2010 7:54 am

Jerald wrote:My update order took about 4 to 5 days. Tracking was sent to me via e-mail, shipped UPS.
How quickly was the tracking info sent? I ordered last Friday, there was no order confirmation e-mail, nor a shipping e-mail. I did confirm w/ customer support on Monday that the order was received, the charge for the upgrade hit my card on Saturday.

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Jerald
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Location: Westminster, CA

Re: Telo upgrade turnaround time

Post by Jerald » Wed Jun 30, 2010 8:39 am

toddbecker wrote:
Jerald wrote:My update order took about 4 to 5 days. Tracking was sent to me via e-mail, shipped UPS.
How quickly was the tracking info sent? I ordered last Friday, there was no order confirmation e-mail, nor a shipping e-mail. I did confirm w/ customer support on Monday that the order was received, the charge for the upgrade hit my card on Saturday.
Tracking was e-mailed the second day. You may want to call CS and ask them to send you a tracking number. I did call them to affirm tracking status.

toddbecker
Posts: 35
Joined: Fri Mar 06, 2009 6:21 pm

Re: Telo upgrade turnaround time

Post by toddbecker » Wed Jun 30, 2010 1:54 pm

Jerald wrote:
toddbecker wrote:
Jerald wrote:My update order took about 4 to 5 days. Tracking was sent to me via e-mail, shipped UPS.
How quickly was the tracking info sent? I ordered last Friday, there was no order confirmation e-mail, nor a shipping e-mail. I did confirm w/ customer support on Monday that the order was received, the charge for the upgrade hit my card on Saturday.
Tracking was e-mailed the second day. You may want to call CS and ask them to send you a tracking number. I did call them to affirm tracking status.
We'll see, CS said they haven't received a tracking number from the shipper, yet assured me that it would arrive this week.

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