outgoing caller id no name?

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fredpb
Posts: 20
Joined: Fri Jun 04, 2010 7:11 am

outgoing caller id no name?

Post by fredpb » Wed Jun 23, 2010 7:08 pm

A ticket was created almost three weeks ago requesting that my outgoing callerid shows my name, as well as number.
People I call usually do not pick up a phone call that lists "out of area". My 30 day return period (local purchase), is almost up, and I will return the Core system if this is not addressed in time.

How long does it take to do this??? Support said 7-9 days, it has been over double that.
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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: outgoing caller id no name?

Post by southsound » Wed Jun 23, 2010 9:45 pm

I had my hub/scout core system for over a year with my number and "Unavailable" being displayed for CID. When I got my Telo, it was less than a week and my name displayed properly. I transfered my hub accout to my Telo a few months ago and my main hub number still reads "unavailable". I guess you might say YMMV.

You know, it really doesn't cost that much to change your name - you could change your name to "Unavaible" for about $50 (here in Washington - other states may charge more or less) and be done with the whome thing. I've considered it - but them my Telo presents my name properly. So many choices. :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: outgoing caller id no name?

Post by murphy » Thu Jun 24, 2010 2:36 am

Ooma does not transmit your name when you place a phone call, no phone company does. The receiving phone company looks it up in the database that they use. There are about 20 databases in the US if my memory is right. Ooma can publish the name that goes with your number but there is no way they can force the database operators to update their database in a timely manner.
Most modern phones that can display caller ID info have an internal phone directory. If the phone number that is calling them is in the internal directory, the phone displays that information instead of what comes in with the caller ID. Have the people that won't answer your call put your name and number in their phone's contact list.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Morpheus
Posts: 67
Joined: Sun Feb 07, 2010 8:35 am

Re: outgoing caller id no name?

Post by Morpheus » Thu Jun 24, 2010 3:54 am

fredpb wrote:A ticket was created almost three weeks ago requesting that my outgoing callerid shows my name, as well as number.
People I call usually do not pick up a phone call that lists "out of area". My 30 day return period (local purchase), is almost up, and I will return the Core system if this is not addressed in time.

How long does it take to do this??? Support said 7-9 days, it has been over double that.
How do you know this, and can you be specific on what devices this is happening on?

My service center for my car pops my name up on their system when I call in becuse it's in a database that is tied to their clients account.

My Cell will display a incoming callers name if it's in my address book. This is also possible on home phone systems where Caller ID is available.

If Ooma is doing this, then I'm guessing that you are requesting an option to just turn off the outgoing name from the Telo?

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: outgoing caller id no name?

Post by hpepper » Thu Jun 24, 2010 4:43 am

Morpheus wrote:
fredpb wrote:A ticket was created almost three weeks ago requesting that my outgoing callerid shows my name, as well as number.
People I call usually do not pick up a phone call that lists "out of area". My 30 day return period (local purchase), is almost up, and I will return the Core system if this is not addressed in time.

How long does it take to do this??? Support said 7-9 days, it has been over double that.
How do you know this, and can you be specific on what devices this is happening on?

My service center for my car pops my name up on their system when I call in becuse it's in a database that is tied to their clients account.

My Cell will display a incoming callers name if it's in my address book. This is also possible on home phone systems where Caller ID is available.

If Ooma is doing this, then I'm guessing that you are requesting an option to just turn off the outgoing name from the Telo?
I think fredpb wants his name to be in the database, not taken out. Yes, Ooma has no control when all carriers update the database, but Ooma has to do their part and submit the name to the database. Once Ooma does this, I believe it takes roughly a week.
southsound wrote:You know, it really doesn't cost that much to change your name - you could change your name to "Unavaible" for about $50 (here in Washington - other states may charge more or less) and be done with the whome thing. I've considered it - but them my Telo presents my name properly. So many choices. :P
... so now we have to start calling you Mr. Unavailable, Southsound? Maybe you could change your name to Unavailablesound? :cool:

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