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Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 2:53 pm
by midwaybrit
What is going on ? Ooma has been down here most of the day. Customer Service doesn't even ring - you just get "lines are busy". Nothing on the web site about any outages, so now I'm worried.
Anyone else having the same problem ?
:shock:

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 3:03 pm
by ntoy
Hello,

Yes, we are currently experiencing technical difficulties with our
support lines. We are working actively to restore them.

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 3:27 pm
by midwaybrit
You say technical difficulties with the support lines, but are there also problems with service itself ?

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 3:48 pm
by Groundhound
midwaybrit wrote:You say technical difficulties with the support lines, but are there also problems with service itself ?
Working fine here, if there was a widespread outage you would see a flurry (blizzard?) of posts, so it's likely a local issue with your ISP or your equipment.

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 3:58 pm
by ntoy
Our support lines are back in operation.

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 5:13 pm
by midwaybrit
Well I don't get it, tried re-booting everything, still no service :?:

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 5:23 pm
by lbmofo
Does your ISP modem show that you are online?

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 7:49 pm
by midwaybrit
Yes everything is online and working fine EXCEPT Ooma, I have rebooted everything, there is nothing left to do.... HELP !

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 8:13 pm
by Groundhound
midwaybrit wrote:Yes everything is online and working fine EXCEPT Ooma, I have rebooted everything, there is nothing left to do.... HELP !
Not much anyone here can offer for suggestions without knowing something about your setup, what kind of Ooma unit you have, what the lights on the Ooma device are displaying, etc.

Re: Ooma Down and Customer Service Phone Support Down also

Posted: Thu Jun 17, 2010 8:36 pm
by midwaybrit
I have the hub and scout, have the top 4 lights on constant.