Ooma Down and Customer Service Phone Support Down also

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Ooma Down and Customer Service Phone Support Down also

Post by Groundhound » Thu Jun 17, 2010 9:00 pm

midwaybrit wrote:I have the hub and scout, have the top 4 lights on constant.
OK, that indicates your Hub is not connected to your network, but who knows what you have it connected to - directly to your modem or to your router? What kind of ISP do you use (cable or DSL), what kind of modem and/or router do you use? How is everything connected?
It's pretty hard to help if every bit of info has to be pulled from you. There's lots of folks here willing to help (not so many this time of night) but you have to be willing to provide details. Too much info is better than too little.

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma Down and Customer Service Phone Support Down also

Post by murphy » Fri Jun 18, 2010 1:51 am

midwaybrit wrote:I have the hub and scout, have the top 4 lights on constant.
That means the hub is unable to connect to the internet.
Please describe in detail how everything is connected together.
What kind of internet service do you have (cable, DSL, FIOS etc.)?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: Ooma Down and Customer Service Phone Support Down also

Post by oomg » Fri Jun 18, 2010 9:10 am

No further response... so probably fixed at this point. But for all who may experience an outage, it also helps to know the general area where your Ooma is connected (e.g. zip code, area code, city, or general location). By adding some basic information, it helps to determine whether the problem is confined to an individual or a specific area as opposed to a system wide failure.
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

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