Page error when trying to add funds to prepaid account

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Hovik
Posts: 2
Joined: Wed Jun 16, 2010 5:57 pm

Page error when trying to add funds to prepaid account

Post by Hovik » Wed Jun 16, 2010 6:13 pm

Hi all,
I'm a happy Ooma customer for over a year now. I make a lot of international calls and frequently refill my prepaid account. I went to go do so recently and am getting a strange page when I click "prepaid account" to add funds. The page says "We're sorry, there was a problem processing the page"
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Screenshot.png (77.9 KiB) Viewed 1262 times
It refers the unlucky user to this forum for help if it continues, well it does continue... I have tried two different computers. Does anyone have any idea how to fix this? i am out of fund and my family is in Europe, I have no way to contact them by voice. Please help!

John

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Page error when trying to add funds to prepaid account

Post by murphy » Wed Jun 16, 2010 6:34 pm

Try clearing your cookies.
Try Firefox if you are using something else.
If you are set to remain logged in to your account, log out and then log in with the box to remain logged in unchecked.
Log in and then click on the following link to go directly to the refill page.

https://my.ooma.com/products/addons_details/intl
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Hovik
Posts: 2
Joined: Wed Jun 16, 2010 5:57 pm

Re: Page error when trying to add funds to prepaid account

Post by Hovik » Wed Jun 16, 2010 8:47 pm

That worked, Thank you!

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